Hr Technical Consultant

Adviserplus; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

AdviserPlus is seeking a Technical HR Consultant to lead and deliver a broad range of HR consultancy projects for long-term customers and ad hoc requests. The role involves coaching teams, scoping customer requirements, and advising on options to mitigate risk.

You will support revenue generation and client launches, occasionally working on-site at client premises as needed. The position requires robust ER experience, knowledge of employment law, and proven capability in change consultations,

Qualifications

• Degree qualification in HR or a related subject, or CIPD Level 5 qualified, or Management or legal qualification
• Three or more years’ HR experience in senior advisory/HR Manager or HRBP
• In-depth knowledge of employment legislation and policy application
• Proven track record of managing complex and sensitive ER cases
• Experience of managing or supporting change consultation processes
• Proficient with telephony and computer systems, especially Microsoft Office suite

Responsibilities

• Lead and deliver a broad range of HR consultancy projects for long-term customers or ad hoc requests
• Support and coach colleagues, and work with agility to manage concurrent projects
• Collaborate with stakeholders to scope requirements, advise on options, and manage risk
• Provide high-quality content for training delivered virtually or face to face
• Support internal teams with revenue generation and projects for long-term managed service customers
• Secondment-style project work on client premises when required
• Forecast costs and support profitability with finance
• Liaise with Engineering and PMO to improve and deliver solutions
• Promote AdviserPlus products and services through campaigns

Skills

HR consultancy

Employee relations

Policy reviews

Training delivery

Change management

Client relationship management

Education

Degree in HR or related field

CIPD Level 5

Management or legal qualification

Tools

Microsoft Office

Outlook

Word

Excel

SharePoint

OneDrive

Job description

The Technical HR Consultant (BD) will support a wide range of HR projects, working with both our long term customers and on one-off requests for HR consultancy.

Accountabilities & responsibilities

• Leading and delivering a broad range of HR consultancy projects, either for our long-term customers, or in response to ad hoc requests for new customers, or through our Group partner clients.


• Working independently or as part of a team on projects, supporting and coaching colleagues as needed, and working with agility to support with concurrent projects as needed.


• Projects may include:
  
  
  
  • Completing complex employee relations cases either hearing chair, investigating manager, appeal manager, or HR support, on cases such as disciplinary, grievance, sickness, performance, SOSR, and appeals.
  
  
  • Leading and advising on all-scale redundancy/TUPE/other change consultation.
  
  
  • Policy reviews, ensuring legislative adherence, tone and language, and creating policies where there are gaps including in contemporary topics.
  
  
  • Creating content for and delivering high quality and engaging training, virtually and/or face to face, on a range of HR and management topics. Creating bespoke training for customers where required.
  
  
  • Other HR and business related requirements as needed, including organisational design, engagement, benchmarking, reward.
  
  
  
  


• Collaborating with customer stakeholders to fully scope and understand their requirements, adhering to their applicable policies and procedures, and advising the customer on options and mitigating risk.


• Supporting internal teams including Operations and the Customer Success Managers with additional revenue generation and projects for long-term managed service customers, including customer launches, campaigns, troubleshooting, and HR adviceline service quality and excellence.


• When a project requires, working as though on secondment to a customer, immersing into their team for the duration of the project and working at client’s premises where needed.


• Responding as a first point of contact to enquires for consultancy services from our Sales and Customer Success teams, supporting with scoping, costing, terms, and resource planning.


• With the support of the Lead and the Finance team, collating appropriate data to forecast and manage the cost of consultancy projects and ensure profitability.


• Liaising with internal stakeholders including Engineering and PMO as required to support the improvement and delivery of solutions to deliver consultancy projects efficiently.


• Be an ambassador for future consultancy projects through promotion of EPG products and services and marketing campaigns.


• Between projects, support the Customer HRTC tasks, including:
  
  
  
  • Creating and delivering internal training and development initiatives
  
  
  • Impact assessing and amending customer and internal site content and documentation in line with employment legislation changes and updates.
  
  
  • Technical review and feedback to Operations Managers and Client Success Managers on customer ‘expressions of dissatisfaction’ (EoDs) and case management queries.
  
  
  • Technical review and appropriate feedback on DSAR learnings and cases resulting in early conciliation or an ET claim.
  
  
  • Management of technical escalations from client accounts as required.
  
  
  
  


• Supporting the internal HRBP team with tasks and projects

Qualifications & Experience

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification


• Three or more years’ HR experience within a senior advisory/HR Manager or HRBP role having had significant exposure to complex ER issues.


• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.


• A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management.


• Experience of managing or supporting change consultation processes


• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).

Desirable

• CIPD Level 7


• Experience of managing or supporting large scale redundancy programmes and TUPE


• Advanced skills in client relationship management.

AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.

AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.