Advice & Case Coaching Manager

Sellafield Ltd.; England; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus up to 10–15%

Defined contribution pension (company

30 days annual leave + bank holidays

Cycle to Work Scheme

Learning & Development opportunities

Job summary

Sellafield Ltd is seeking an experienced Advice & Case Coaching Manager to lead a specialist HR team responsible for advising on employee relations, providing expert guidance, and ensuring consistent application of employment policies. The role blends employment law expertise with strong people leadership in a unionised environment to reshape HR service delivery.

The role reports to senior HR stakeholders and requires CIPD qualification or progress toward it, plus a track record of managing

Qualifications

• CIPD Level 5 Associate Diploma (or equivalent experience) with CIPD Associate Accreditation, or willingness to work towards this.
• Experience managing employee cases with a working knowledge of employment law, and applying employment legislation and company policies and procedures.
• Experience leading and developing people and teams.
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Strong analytical, problem-solving and decision-making capability with experience analysing data and providing management information and insights.
• Ability to handle highly confidential and sensitive matters with professionalism and integrity.
• Demonstrable experience working collaboratively to identify issues and implement practical solutions.

Responsibilities

• Lead the end-to-end management and oversight of formal employee relations cases, ensuring timely, fair and compliant outcomes, providing expert guidance and support to a team of Case Coaches, Advisors and Specialists.
• Ensure consistent interpretation and application of employment policies, procedures, governance standards and employment legislation, supporting the resolution of complex and sensitive employee relations matters while mitigating risk.
• Build strong relationships with HR Business Partners, Employee Relations, Legal, Ethics & Compliance teams, line managers and Trade Union representatives.
• Lead, coach and develop a high-performing team, ensuring capability, engagement and effective performance management, managing team capacity, workload and resources to deliver to service standards.
• Use data and insight to identify trends, risks and improvement opportunities, providing meaningful reporting to senior leaders.
• Drive continuous improvement initiatives that enhance service, compliance, consistency and employee experience.

Education

CIPD Level 5 Associate Diploma (or equivalent)

Willingness to work towards CIPD Associate Accreditation

Job description

At Sellafield Ltd, we are harnessing our expertise; bringing together world-class skills and innovative technology to solve complex nuclear, infrastructure, and engineering challenges. By joining Sellafield Ltd, you join an amazing team of people, from all walks of life, where you can thrive in a connected, considerate culture of innovation, collaboration, and community; and play a significant part in
the UK’s sustainable nuclear future.

About the role

We’re looking for an experienced Advice & Case Coaching Manager to lead our specialist HR team responsible for advising and supporting employee related cases, providing expert advice, and ensuring the consistent application of employment policies and practices.

This is a key role combining expertise in employment law and case management with strong people leadership and operational excellence skills in a highly unionised environment. The role works closely with stakeholders across the business to ensure employee concerns, conduct matters, workplace disputes, and policy-related issues are managed fairly, consistently, and in line with legal and regulatory requirements. The role holder will make a key contribution to helping re-shape the delivery of our HR services and to our continuous improvement programme.

Key responsibilities

• Lead the end-to-end management and oversight of formal employee relations cases, ensuring timely, fair and compliant outcomes, providing expert guidance and support to a team of Case Coaches, Advisors and Specialists.
• Ensure consistent interpretation and application of employment policies, procedures, governance standards and employment legislation, supporting the resolution of complex and sensitive employee relations matters while mitigating risk.
• Build strong relationships with HR Business Partners, Employee Relations, Legal, Ethics & Compliance teams, line managers and Trade Union representatives.
• Lead, coach and develop a high-performing team, ensuring capability, engagement and effective performance management, managing team capacity, workload and resources to deliver to service standards.
• Use data and insight to identify trends, risks and improvement opportunities, providing meaningful reporting to senior leaders.
• Drive continuous improvement initiatives that enhance service, compliance, consistency and employee experience.

Your Skills and Qualifications

Essential:

• CIPD Level 5 Associate Diploma (or equivalent experience) with CIPD Associate Accreditation, or willingness to work towards this.
• Experience managing employee cases with a working knowledge of employment law, and applying employment legislation and company policies and procedures.
• Experience leading and developing people and teams.
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Strong analytical, problem-solving and decision-making capability with experience analysing data and providing management information and insights.
• Ability to handle highly confidential and sensitive matters with professionalism and integrity.
• Demonstrable experience working collaboratively to identify issues and implement practical solutions.

Desirable:

• Previous line management experience.
• Experience in resource planning, workload management and service delivery management.
• Experience establishing and monitoring service levels, KPIs or operational performance measures.

Why us?

At Sellafield Ltd, we are committed to supporting our employees in fulfilling their potential. With having 100 years of work in front of us, we offer comprehensive training and development opportunities, enabling you to feel inspired in your role. Whatever area you join us in, you’ll find a genuinely exciting and rewarding career.

Making sure our employees feel supported is important to us. Therefore, to help you get the most out of life in and outside of work, we also offer a range of employee benefits:

• You will benefit from an annual bonus of up to 10% – 15%, made up of company and personal performance
• An attractive defined contribution pension scheme – the company will match up to 13.5% for a 7% employee contribution!
• 30 days annual leave + bank holidays. Plus, the ability to purchase an extra 2.5 days per year.
• The ability to carry over 10 days annual leave each financial year
• Paid Sick Leave
• Family Friendly Policies – Visit our Rewards & Benefits page to read more
• Cycle to Work Scheme
• Lifestyle Benefits sasra.co.uk
• Learning & Development Opportunities https://careers.sellafieldsite.co.uk/work-with-us/learning-and-development/
• Reward & Recognition Policies
• Welfare & Employee Assistance Programme
• Free Aviva Health App & Annual Health Check
• MyDiscounts – Employee Savings & Discounts
• MyBenefits – A Charity Giving Scheme
• Many, many more! Click this link to visit our Rewards & Benefits page: https://careers.sellafieldsite.co.uk/work-with-us/rewards-and-benefits/

Sellafield Ltd is a unique place to grow your career, offering a remarkable blend of role variety, job security, personal growth, professional development, and truly significant work. This is your opportunity to tackle some of the biggest challenges in the nuclear, infrastructural and engineering worlds and create a clean and safe environment for generations to come. Explore Sellafield Ltd today.

Additional Information

• The closing date for this vacancy is Monday 16th November 2026.
• In the event of a high number of responses to any advert, Sellafield Ltd reserves the right to close the advert early. Once closed, the advert will be removed from our website. We encourage you to submit your application as soon as possible to avoid disappointment.
• Please regularly check your Spam/Junk folders for news about this vacancy, correspondence could contain invitations to interview and other important updates.
• Qualifications

As part of the application process, you will be asked to provide evidence of your qualifications. Attaching them at application stage will ensure a smooth process and prevent delays.

• Right to Work in the UK
• As part of our screening process, all candidates must demonstrate their right to work in the UK.
• If you are not a UK national, you will be required to provide evidence of your immigration status. This is generated through the UK Government online service via the GOV.UK services below:
• A valid eVisa (digital immigration status) share code https://www.gov.uk/evisa/view-evisa-get-share-code-prove-immigration-status
• A Right to Work share code https://www.gov.uk/prove-right-to-work

Applicants who are not UK nationals must provide a valid Right to Work share code and evidence of their eVisa status at the point of application. Applications submitted without this information are not able to be progressed.

Please be aware that this role is subject to achieving security clearance. This role requires higher level of National Security Vetting where applicants must typically have 5 or 10 years of continuous residency in the UK. Factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the level of clearance you’re able to achieve.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on [e-mail]

This is an opportunity to lead a highly skilled HR team at the centre of employee case management activity, influencing how we support our people and managers across the organisation. You’ll have the opportunity to shape service delivery, drive improvements, build capability, and make a meaningful difference to employee experience and business performance.

If you’re an experienced HR professional with a passion for leadership, service excellence and continuous improvement, we’d love to hear from you.