People Advisor

Central England Co-operative Limited; Warwick; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Training & Accredited Development

Enhanced Maternity/Paternity Leave

Job summary

Central England Co-operative Limited is seeking a People Advisor to join its People Shared Services team. You will manage your own caseload on employee relations matters, handling disciplinaries, grievances, absence management, flexible working requests, and performance improvement plans.

Based from the Head Office in Leamington, with hybrid working and occasional travel, you will work with People Partners, provide timely HR advice, produce MI reports, and help improve policies and processes to

Qualifications

• Experience providing advice on employee relations matters.
• Ability to manage a high-volume caseload within defined SLAs.
• Understanding of HR processes and employment legislation.
• Self-starter with ability to work on own initiative, team-oriented when needed.
• Strong customer focus with a continuous improvement mindset.

Responsibilities

• Reduce administration of case work and enable self-serving tools and templates.
• Collaborate with People Partners for coaching and advice on cases.
• Answer HR Advice line queries and escalate high-risk/complex cases.
• Produce management information and colleague data reports as requested.
• Maintain colleague records in IFS to keep employee records up to date.
• Support policy and process improvements to deliver a frictionless service.

Skills

Employee relations

High‑volume case load

HR processes & legislation

IT skills / HRIS

Communication / customer focus

Education

CIPD Level 5 or equivalent

Tools

Microsoft Office

HRIS (IFS)

Job description

Are you passionate about providing expert advice on employee relations matters and keen to join a dynamic team? We are looking for a dedicated People Advisor to be part of our People Shared Services team.

In this role, you will manage your own caseload, handling a variety of cases such as disciplinaries, grievances, absence management, flexible working requests, performance improvement plans, and long‑term sick leave. You will ensure that all employee relations issues are addressed promptly and in line with our SLAs, Society policies, employment legislation, and best practices.

As part of this role, your responsibilities will include:

• Reducing administration of case work and continue to work with the business to support them to self‑serve using the tools, templates, and framework to self‑serve
• Working closely with the People Partners on cases to gain coaching, advice, and support for the successful outcomes
• Answering the HR Advice line queries, escalating the high risk or complex cases to the People Partners
• Producing management information and colleague data reports as requested
• Maintaining colleague records by accurately updating IFS to ensure employee records are kept up to date
• Providing support with employee relations policy and process improvement to support a friction‑less service, completing root cause analysis and getting the basics right

For more details about the role, please check the attached Job Description.

This role is part of a team based from our Head Office in Leamington, with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.

Who are we looking for?

To be successful in this role, you will need:

• Previous experience of providing advice on employee relations matters
• To be able to manage a high-volume case load within define SLAs
• A basic understanding of HR processes and procedures and employment legislation
• The ability to work on your own initiative, but with the confidence to ask for assistance when required
• Strong customer focus with continuous improvement mindset
• Excellent IT skills with working knowledge of Microsoft packages, and HR Information Systems
• Ideally studying towards or qualified to CIPD Level 5 or above, or has the equivalent work experience

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!