People Advisor

Co-Operative Energy Ltd; Royal Leamington Spa; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Develop*

Enhanced Maternity, Paternity and F...

Job summary

Co-Operative Energy Ltd is seeking a People Advisor to join our People Shared Services team. You will manage a personal caseload across disciplinaries, grievances, absence, flexible working requests, and performance issues, ensuring timely resolution within SLAs and policies.

You will work from our Head Office in Leamington with hybrid home and office days and some travel to the office as required. Strong ER experience is essential.

Qualifications

• Experience advising on employee relations matters.
• Ability to manage a high-volume caseload within SLAs.
• Understanding of HR processes and employment law.

Responsibilities

• Provide advice on employee relations matters and escalate complex cases.
• Manage caseload to reduce admin and enable self-serve.
• Answer HR Advice line queries and escalate high-risk cases.
• Produce management information and colleague data reports.
• Maintain accurate employee records in IFS.

Skills

Employee relations advice

High-volume case load management

HR processes & employment law

Independent working

Customer focus

Microsoft Office

HR Information Systems

Education

CIPD Level 5 or equivalent

Tools

HRIS

Microsoft Office

Job description

Are you passionate about providing expert advice on employee relations matters and keen to join a dynamic team? We are looking for a dedicated People Advisor to be part of our People Shared Services team.

In this role, you will manage your own caseload, handling a variety of cases such as disciplinaries, grievances, absence management, flexible working requests, performance improvement plans, and long‑term sick leave. You will ensure that all employee relations issues are addressed promptly and in line with our SLAs, Society policies, employment legislation, and best practices.

As part of this role, your responsibilities will include:

• Reducing administration of case work and continue to work with the business to support them to self‑serve using the tools, templates, and framework to self‑serve
• Working closely with the People Partners on cases to gain coaching, advice, and support for the successful outcomes
• Answering the HR Advice line queries, escalating the high risk or complex cases to the People Partners
• Producing management information and colleague data reports as requested
• Maintaining colleague records by accurately updating IFS to ensure employee records are kept up to date
• Providing support with employee relations policy and process improvement to support a friction‑less service, completing root cause analysis and getting the basics right

For more details about the role, please check the attached Job Description.

This role is part of a team based from our Head Office in Leamington, with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.

Who are we looking for?

To be successful in this role, you will need:

• Previous experience of providing advice on employee relations matters
• To be able to manage a high-volume case load within define SLAs
• A basic understanding of HR processes and procedures and employment legislation
• The ability to work on your own initiative, but with the confidence to ask for assistance when required
• Strong customer focus with continuous improvement mindset
• Excellent IT skills with working knowledge of Microsoft packages, and HR Information Systems
• Ideally studying towards or qualified to CIPD Level 5 or above, or has the equivalent work experience

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!