Advice And Duty Support Worker

Service Care Solutions; Stone; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local council organization is seeking a Children’s Advice & Support Officer to provide essential services to families in need. This role focuses on supporting children and families within their communities, aiming to reduce reliance on statutory services. The ideal candidate should possess strong interpersonal skills, relevant qualifications, and the ability to manage diverse tasks. Flexible working hours are available, contributing to a supportive team environment.

Benefits

Development and training opportunities

Supportive team environment

Disability Confident Employer

Qualifications

• Experience in office procedures, systems, and customer service.
• Full UK driving licence (casual car user).

Responsibilities

• Provide telephone referral and signposting services.
• Assess enquiries to determine appropriate responses.
• Maintain accurate records using electronic systems.
• Support the Team Manager in operational tasks.

Skills

Strong IT skills

Excellent interpersonal skills

Time management

Flexibility

Education

GCSE in English or equivalent

Relevant qualification in Customer Care or Business Administration

Typing / Word Processing qualification (50wpm equivalent)

Job description

Job Description

Staffordshire County Council – Children’s Advice & Support (SCAS)

Position: Children’s Advice & Support Officer

Location: Staffordshire

Hours: Flexible (rota-based)

About Us

Staffordshire County Council has a clear vision for an innovative, ambitious, and sustainable county where everyone can prosper, be healthy, and happy. We aim to create thriving communities, support better health, and provide access to more good jobs.

Our values guide everything we do

• Ambitious – for our communities and citizens.
• Courageous – making tough decisions when needed.
• Empowering – supporting our people to do their jobs well.

About the Role

The Children’s Advice & Support Officer will work within Staffordshire Children’s Advice & Support (SCAS), helping families receive the right help at the right time. This role is about early intervention, ensuring children and families are supported safely within their communities, reducing the need for statutory services.

You will work under the guidance of the Team Manager, providing advice, guidance, and support using a restorative approach, contributing to a high-quality service for children and families.

Key Responsibilities

• Provide professional telephone referral and signposting services as a first point of contact.
• Assess enquiries to determine appropriate responses and referrals.
• Maintain accurate records using electronic systems.
• Support the Team Manager in day-to-day operational tasks and service delivery.
• Ensure all referrals and contacts are responded to within 24 hours.
• Contribute to team development and improvement of service delivery.
• Work flexibly in accordance with the SCAS rota.

Person Specification

• GCSE in English or equivalent.
• Relevant qualification in Customer Care or Business Administration.
• Typing / Word Processing qualification (50wpm equivalent).
• Experience in office procedures, systems, and customer service.
• Strong IT skills and ability to use computer-based information systems.
• Excellent interpersonal and time management skills.
• Flexible, able to adapt to changing work demands.
• Full UK driving licence (casual car user).

Why Join Us

• Be part of a forward-thinking council making a real difference in children’s lives.
• Work within a supportive and empowering team environment.
• Opportunities for development and training.
• We are a Disability Confident Employer – guaranteed interview for disabled candidates who meet the criteria.

Apply Today

Email your CV and covering letter to .

Refer a candidate and, if successful, receive £250!