Advanced Associate, L&D - Onboarding & Records Pro

Pearson; Fareham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Professional development

Training opportunities

Exposure to military/defence education

Job summary

Pearson TQ is seeking an Advanced Associate, Learning and Development to support onboarding and learner administration across apprenticeship and training programmes at MoD Southwick Park. You will manage documentation, coordinate enrolments and assist inductions, ensuring a smooth learner journey from enrolment through programme completion.

You will collaborate with colleagues, deliver presentations, handle enquiries, and maintain accurate records, while traveling to learner locations as needed.

Qualifications

• Experience in administrative, customer service or office support environments.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Support learner enrolment, induction and onboarding activities across apprenticeship and training programmes.
• Maintain accurate learner records, files and programme documentation.
• Create and update training plans, learner documentation and individual learning records.
• Support learner reviews, progress monitoring and programme administration.
• Deliver learner inductions and facilitate presentations to groups of learners.
• Explain programme requirements, learner expectations and available qualifications.
• Respond to learner, tutor and stakeholder enquiries professionally and timely.
• Ensure learner documentation is completed accurately and in line with funding and compliance requirements.
• Support absence management, withdrawals and learner record updates.
• Process and maintain certification, qualification and recognition of prior learning documentation.
• Maintain databases and learner systems with accuracy.
• Support audit readiness through document management and record keeping.
• Collaborate with colleagues across Pearson TQ and external stakeholders to ensure a positive learner experience.
• Travel to learner locations when required to support enrolments and induction delivery.

Skills

Administration

MS Office

Customer service

Attention to detail

Communication

Organisational skills

Driving licence

Travel

Group presentations

Tools

MS Office Suite

Job description

Pearson TQ is seeking an Advanced Associate, Learning and Development to support onboarding and learner administration across apprenticeship and training programmes at MoD Southwick Park. You will manage documentation, coordinate enrolments and assist inductions, ensuring a smooth learner journey from enrolment through programme completion.

You will collaborate with colleagues, deliver presentations, handle enquiries, and maintain accurate records, while traveling to learner locations as needed.