Adult & Paediatric Administrator/Crisis Worker-West Yorks CSAAS

Mountain Healthcare Ltd; Batley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Enhanced sickness pay

Enhanced Maternity Pay

Well-being programme

Pension Scheme

CPD training

Annual leave

Life Assurance

Training courses

Higher education funding

Job summary

Mountain Healthcare Ltd is recruiting for an Administrator/Crisis Worker at the Hazlehurst Centre CSAAS SARC, West Yorkshire, with a second location in North Yorkshire CSAAS SARC. The role is full-time (40 hours) with salary around £28,051.32 per annum pro rata (£13.45/hour).

Shifts include Monday to Saturday 9:30am–5:30pm, plus on-call out-of-hours options. Applicants must pass Enhanced DBS, two references, and Police vetting NVVP Level 2 checks; a UK driving licence is required.

Qualifications

• Experience working with vulnerable adults and children.
• Knowledge of safeguarding children and adults.
• Experience completing administrative duties.
• IT literate and proficient with data collection, Excel and reporting.

Responsibilities

• Provide telephone information and support.
• Assist in administration and management of visitors to the centre, including preparing patients and collecting forensic evidence.
• Support colposcope use and medical care, provide advocacy and patient-centred service.
• Maintain DNA decontamination between forensic cases (cleaning).
• Liaise with other agencies regarding historic cases.

Skills

Vulnerable adults

Safeguarding

Administrative duties

Data handling

Job description

Job summary

The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

All successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks. While the position may be based from one location, additional travel may be required; therefore a UK driving license is required for this role.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Job description

The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

• You will be based at the Hazlehurst Centre CSAAS SARC, West Yorkshire.
• Additional Location: North Yorkshire CSAAS SARC.
• This is a Full-Time vacancy of 40 hours per week.
• Salary: £28,051.32 per annum pro rata based on 40 hours per week (£13.45 per hour).
• Shift hours will be: Monday-Saturday Five shifts 9:30am-5:30pm.
• There will also be the opportunity to pick-up additional shifts as an out of hours Crisis Worker, on an on-call basis from 5:30pm to 9:30am.
• Interviews will be held week commencing 28th September 2026.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

Person Specification

Qualifications

Essential

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.
• IT Literate.
• Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
• Can drive and has access to a car 24/7.
• Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• As an organisation that 'does the right thing', we believe you will be empowered to make a difference.
• We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

Desirable

• Experience of working with individuals who may have complex needs.
• Experience of working with individuals who have experienced sexual assault/ violence.
• Experience of creating and utilising resources and use of distraction techniques.
• Project development and outreach.
• Training and presentation skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

Batley
LS27 7LE
United Kingdom

Employer's website