Flexible Administrator/Crisis Worker - Essex - 24 Hours

Mountain Healthcare; Great Holland; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistant Programme

Enhanced sickness pay

Enhanced Maternity Pay after 1 year's‑

Enhanced Neonatal/Adoption Pay after 1

Well-being programme

£500 referral bonus

Advanced rota planning

Long Service/Team of the Month Awards

CPD training courses

Job summary

Mountain Healthcare Limited is recruiting for a Flexible Administrator/Crisis Worker at Brentwood SARC in Essex. The role is 24 hours weekly with a 7-day, 12-hour, 9am–9pm rota.

The position offers a £13.45 per hour rate (pro rata £29,453.89 annually based on 42 hours/week) and requires travel across SARCs, a UK driving licence, and advanced DBS/Police vetting. Applicants should be prepared to support victims through forensic processes, coordinate with partner agencies, and advocate for service

Qualifications

• Good IT skills.
• Experience in a supportive or customer-focused environment.
• Knowledge and understanding of Safeguarding Children and Adults.
• Knowledge and understanding of Confidentiality.
• Experience completing administrative duties.
• Female candidates only due to the role’s nature.
• UK driving licence and access to a vehicle required.
• Applicants must live within one hour’s drive of Brentwood (Essex SARC).
• Advanced DBS and level 2 Police vetting will be required.
• 3+ years post-qualification experience.

Responsibilities

• Be the 1st point of contact for service users.
• Administer and support service user and family visits, including preparing patients and collecting forensic evidence.
• Support the SARC Manager with day-to-day running of the centre.
• Maintain DNA anti-contamination standards between cases (cleaning).
• Liaise with Police, NHSE, ISVA and Social Services regarding pathways.
• Assist with preparation, service user support and advocacy during visits.
• Coordinate with wider stakeholders and be a key team member for the SARC and Mountain Healthcare network.

Skills

IT skills

Customer service

Safeguarding

Confidentiality

Admin duties

UK driving licence

DBS check

Police vetting

Live within 1 hour

Job description

About the Role

About the Role

Location: Oakwood Place SARC, Brentwood Community Hospital, Essex.

Salary: £13.45 per hour (pro rata - £29,453.89 per annum, based on 42 hours per week)

Hours: 24 hours.

Working shifts on 24/7 rota. Flexible 7 day rota, 12 hours, 9am to 9pm.

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Job Opportunity

Key Responsibilities will include:

• 1st point of contact for service users.
• Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Support the SARC Manager with day to day running of the centre.
• ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

Essential Skills

Essential Skills Required:

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults
• Knowledge and understanding of Confidentiality
• Experience completing administrative duties.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Applicants must live within one hour's drive of Brentwood (Essex SARC)
• Advanced DBS and level 2 Police vetting will be required
• 3+ years post qualification experience

Desirable Skills:

• Experience of working with individuals who may have complex needs
• Experience of working with individuals who have experienced sexual assault/ violence
• Experience of creating and utilizing resources and use of distraction techniques
• Project development and outreach
• Training and presentation skills

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• £500 referral bonus
• Advanced rota planning for better work-life balance
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service