Adult & Paediatric Administrator/Crisis Worker-Birmingham- F/T

Mountain Healthcare Ltd; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistant Programme

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's

Job summary

Mountain Healthcare Ltd in Birmingham is recruiting an Adult & Paediatric Administrator/Crisis Worker for a full-time role based at the Horizon SARC. The post combines administration duties with frontline crisis support, requiring empathy, strong organisational skills and the ability to liaise with police and healthcare teams.

You will handle telephone information, prepare patients for forensic examinations, support DNA decontamination protocols, and ensure a patient-centred service.

Qualifications

• Experience of working with vulnerable adults and children.
• Knowledge and understanding safeguarding children and adults.
• Knowledge and understanding confidentiality.
• IT Literate
• Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
• Female only applicants

Responsibilities

• The Administrator/Crisis Worker role provides victims of sexual assault with dedicated support and care.
• Act as the advocate for patients during the forensic examination process.
• Coordinate with other agencies and support administration at the SARC.

Skills

Experience with vulnerable adults and/

Safeguarding knowledge

Confidentiality

IT literate

Administration data/ reporting

Female only applicants

Job description

Adult & Paediatric Administrator/Crisis Worker-Birmingham- F/T

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Main duties of the job

This Paediatric & Adult Administrator/Crisis Worker role will include:

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks. Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Job responsibilities

The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape. Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

This will be a dual role with both Administrator and Crisis Worker responsibilities.

You will based at the Horizon SARC, Birmingham

This is a full time vacancy of 40 hours per week.

Salary: £28051.32 per annum based on 40 hours FTE (£13.45 per hour)

Shift hours will be 9:00am - 5:00pm, Monday to Friday.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefits

• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Up to £500 referral bonus
• Advanced rota planning for better work-life balance
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

Person Specification

Qualifications

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding confidentiality.
• IT Literate
• Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
• Female only applicants
• Can drive, and has access to a car.
• Experience of working with victims of sexual assault, or in a background in any other related area would be desirable however full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.