Adult & Paediatric Admin/Crisis Worker-Teesside 16 & 24 hrs

Mountain Healthcare Limited; Tees Valley; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistance Programme

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's

Well-being programme

£500 referral bonus

Advanced rota planning for better work

Long Service/Team of the Month Awards

CPD training

Job summary

Mountain Healthcare Limited seeks an Administrator/Crisis Worker at the Teesside SARC in Middlesbrough. This dual role provides administrative support and advocacy for victims of sexual assault through the forensic process.

Part-time 16–24 hours per week with Enhanced pre-employment checks, a UK driving licence, and a focus on safeguarding and patient-centered care. Salary £28,051.32 pro rata; hourly £13.45.

Qualifications

• Experience with vulnerable adults and children.
• Knowledge and understanding safeguarding children and adults.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.
• Data collection, Excel spreadsheets, providing reports and manipulating data will be essential.
• A full UK driving licence, and has access to a car 24/7
• Female only applicants
• IT literate

Responsibilities

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

Skills

Experience with vulnerable adults

Safeguarding knowledge

Confidentiality

Administrative duties

Data collection and Excel

Full UK driving licence

Female only applicants

IT literate

Tools

Excel

Job description

About the Role

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

This will be a dual role with both Administrator and Crisis Worker responsibilities.

You will based at the Teesside SARC, Middlesborough.

This is a job share Part-Time vacancy of 16 and 24 hours per week.

Salary: £28,051.32 pro Rata based on 40 hours FTE

Hourly Rate: £13.45 per hour

Job Opportunity

This Paediatric & Adult Administrator/Crisis Worker role will include:

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

We welcome applications for this Administrator/ Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.

Essential Skills

ESSENTIAL:

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties
• Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
• A full UK driving licence, and has access to a car 24/7
• Female only applicants
• IT Literate

DESIRABLE:

• Experience of working with individuals who may have complex needs.
• Experience of working with individuals who have experienced sexual assault/ violence.
• Experience of creating and utilising resources and use of distraction techniques.
• Project development and outreach
• Training and presentation skills

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE& I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• £500 referral bonus
• Advanced rota planning for better work-life balance
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service