Flexible Administrator/Crisis Worker - Essex - 24 Hours

Mountain Healthcare Ltd; Brentwood; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

6 weeks annual leave

Pension Scheme

Life Assurance

Employee Assistant Programme

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's

Up to £500 referral bonus

Advanced rota planning for better work

Long Service/Team of the Month Awards

CPD training courses and masterclasses

Funding for higher education courses

Job summary

Mountain Healthcare Ltd in Essex is seeking a Flexible Administrator/Crisis Worker to support Sexual Assault Referral Centre operations. The role is 24 hours per week with a 24/7 rota, based at Oakwood Place SARC, Brentwood.

The position includes patient advocacy, administration, and liaison with partner agencies, ensuring compassionate, trauma-informed care throughout the forensic process.

Qualifications

• Experience in a supportive or customer-focused environment.
• Knowledge and understanding of Safeguarding Children and Adults.
• Knowledge and understanding of Confidentiality.
• Females only for this role due to nature of the post.
• UK driving license and access to a vehicle.

Responsibilities

• 1st point of contact for service users.
• Admin and support for service users and their families.
• Assist SARC Manager with day-to-day running of the centre.
• Maintain high standards of DNA anti-contamination and cleaning.
• Liaise with Police, NHSE, ISVA and Social Services.
• Advocate for patients during forensic process and care pathway.

Skills

Customer focus

Safeguarding knowledge

Confidentiality

Gender policy awareness

Driver's license

DBS clearance experience

Job description

Flexible Administrator/Crisis Worker - Essex - 24 Hours

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

Main duties of the job

Key Responsibilities will include:

• 1st point of contact for service users.
• Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Support the SARC Manager with day to day running of the centre.
• Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Job responsibilities

About the Role

Location: Oakwood Place SARC, Brentwood Community Hospital, Essex.

Salary: £13.45 per hour (pro rata - £29,453.89 per annum, based on 42 hours per week)

Hours: 24 hours.

Working shifts on 24/7 rota.

Flexible 7 day rota, 12 hours, 9am to 9pm.

The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients.

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefits

• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Up to £500 referral bonus
• Advanced rota planning for better work-life balance
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

Person Specification

Qualifications

• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults
• Knowledge and understanding of Confidentiality
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Applicants must live within one hour's drive of Brentwood (Essex SARC)
• Advanced DBS and level 2 Police vetting will be required
• Experience of working with individuals who may have complex needs
• Experience of working with individuals who have experienced sexual assault/ violence
• Experience of creating and utilizing resources and use of distraction techniques
• Project development and outreach
• Training and presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.