Adult & Paediatric Administrator/Crisis Worker- Nottingham

Mountain Healthcare Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in the UK seeks a detail-driven Adult & Paediatric Administrator / Crisis Worker. This role involves managing patient records, coordinating appointments, and providing vital support to patients during sensitive moments. Candidates should have a GCSE in English and Maths, at least 12 months in an administrative role, and knowledge of the health or public sector. Flexible working arrangements are possible, ensuring a supportive environment for both patients and staff.

Benefits

Full training provided

Ongoing development opportunities

Flexible working

Qualifications

• Minimum 12 months’ experience in an administrative role.
• Knowledge of the health, police or public sector environment.
• Strong organisational skills and ability to work in a multi-agency setting.

Responsibilities

• Manage patient records and administrative processes in line with data protection standards.
• Handle incoming calls, emails and referrals with professionalism.
• Coordinate appointments and liaise with police and medical staff.

Skills

Organisational skills

Interpersonal skills

IT literate

Understanding of safeguarding

Education

GCSE English and Maths at Grade C/4 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.

Responsibilities

• Manage patient records and administrative processes in line with data protection and safeguarding standards.
• Handle incoming calls, emails and referrals with professionalism and empathy.
• Coordinate appointments and liaise with police, medical staff and partner agencies.
• Order and manage stock and equipment to ensure smooth service delivery.
• Support ISO 15189 and UKAS accreditation processes through accurate record keeping.
• Provide a welcoming environment for patients and families, assisting clinicians during examinations when required.

We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities. This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes. Flexible working, including part-time and job share will be considered.

Shift Hours

8 hours per shift: 1 am–9 am, 9 am–5 pm and 5 pm–1 am.

Qualifications

• GCSE English and Maths at Grade C/4 or equivalent.
• Minimum 12 months’ experience in an administrative role.
• Knowledge of the health, police or public sector environment.
• Strong organisational skills and ability to work in a multi‑agency setting.
• Good interpersonal skills.
• IT literate with experience using Word, Excel and Teams.
• Understanding of safeguarding.

Desirable

• Educated to A Level or NVQ 3.
• Experience working with children or young people, either directly or with partner services.

At Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.