Adult Admissions Advisor & Guidance Specialist

New College; Swindon; On-site; GBP 23,000 - 29,000; Full time

Job summary

New College Swindon seeks an organised Adult Admissions Advice and Guidance Officer to support prospective and current students through enquiry to enrolment. You will handle enquiries, advise on suitable courses, and assist with admissions, payments and records across adult and part-time learning.

You will also participate in Open Events, provide reception cover, and work with colleagues to ensure a smooth applicant journey while adhering to data protection standards.

Qualifications

• Level 2 qualifications as listed, or willingness to achieve.
• Experience in busy customer service environments.
• Experience supporting admissions/enrolment processes.
• Good working knowledge of Office apps.

Responsibilities

• Respond to enquiries with information on courses, funding and support.
• Advise applicants on suitable learning pathways.
• Support admissions and enrolment processes, including checks and fee assessments.
• Participate in Open Events and enrolment activities, including evenings.
• Maintain accurate student records in College systems.
• Assist with payments, refunds and related admin tasks.
• Provide guidance on Access to Higher Education and ESOL programmes.
• Collaborate with curriculum and business support teams.
• Handle confidential information in line with GDPR.
• Provide reception cover and general admin support when needed.

Skills

Customer service experience

Admissions/enrolment support

Communication skills

Organisational skills

Interpersonal skills

Ability to work under pressure

Teamwork

Willingness to work evenings

GDPR/data protection awareness

Education

Level 2 qualification in Customer Service

Level 2 English

Level 2 Maths

Level 2 ICT

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

New College Swindon seeks an organised Adult Admissions Advice and Guidance Officer to support prospective and current students through enquiry to enrolment. You will handle enquiries, advise on suitable courses, and assist with admissions, payments and records across adult and part-time learning.

You will also participate in Open Events, provide reception cover, and work with colleagues to ensure a smooth applicant journey while adhering to data protection standards.