Senior Admissions & Customer Service Lead

eTeach UK Limited; Skipton; On-site; GBP 27,000 - 31,000; Full time

Job summary

Craven College in Skipton invites applications for a Senior Customer Service and Admissions Officer to support the Head of Customer Services and Admissions, ensuring high-quality service delivery across the team. The role involves coordinating staff, guiding processes, and maintaining an excellent customer experience across channels.

The post requires Level 2 English and Maths, staff-management experience, and knowledge of FE admissions services, with strong admin and customer service skills.

Qualifications

• Level 2 English and Maths (GCSE A*-C or equivalent) or working towards.
• Experience and knowledge of staff management.
• Experience/knowledge of FE sector admissions services.
• Experience in a busy, high-volume, face-to-face and multi-channel customer service environment.
• Strong administrative skills (word processing, spreadsheets, databases).
• Commitment to high-quality customer service and continual improvement of the customer experience.

Responsibilities

• Support the Head of Customer Services and Admissions in day-to-day management of the team.
• Coordinate and delegate responsibilities, ensuring effective staff deployment.
• Provide leadership, guidance, coaching and support to the Customer Services Team.
• Contribute to a positive and productive working environment and high-quality service.

Skills

Staff management

Customer service

Administrative skills

Education

GCSE English and Maths (Level 2)

Tools

Word

Excel

Job description

Craven College in Skipton invites applications for a Senior Customer Service and Admissions Officer to support the Head of Customer Services and Admissions, ensuring high-quality service delivery across the team. The role involves coordinating staff, guiding processes, and maintaining an excellent customer experience across channels.

The post requires Level 2 English and Maths, staff-management experience, and knowledge of FE admissions services, with strong admin and customer service skills.