Admissions Officer - Endoscopy

Buy A Boat Now; Torquay; On-site; GBP 24,000 - 27,000; Part time

Job summary

A local healthcare provider in Torquay is seeking an enthusiastic individual to join their admissions team within the Endoscopy Department. This part-time position requires strong customer care and communication skills, along with experience handling patient records. Duties include managing waiting lists, booking appointments, and performing reception duties. The ideal candidate will have a good standard of education, be able to work independently, and have a background in administrative processes. The role offers a salary of £24,937 to £26,598 per year, pro-rated.

Qualifications

• Proven experience in administrative procedures and systems.
• Experience of working on patient records.
• Good initiative and ability to prioritise workload.

Responsibilities

• Manage day case waiting lists and booking appointments for endoscopy procedures.
• Liaise with consultants on waiting list management.
• Handle reception duties and prepare patient notes.

Skills

Customer care experience

Strong communication skills

Ability to work independently

Prioritising workload

Education

Good standard of general education (GCSE Maths and English)

NVQ Level 3 in administrative processes

Job description

Job Summary

We are looking for an enthusiastic individual to join our admissions team within the Endoscopy Department at Torbay Hospital. The post is 30 hours per week, including weekends on a rota basis. The ideal candidate will have customer care experience and experience of working with patient records and hospital systems such as IHCS, e-referral, Infoflex, CRIS and Microsoft applications. As the Trust is moving toward the EPIC IT system in the coming months, experience in this area would be desirable but not essential.

Duties will include managing day case waiting lists, booking endoscopy lists and outpatient pre-assessment appointments, and supervising the day‑to‑day workload in reception and prep areas. We expect proven experience in a similar role and strong communication skills, able to work both independently and as part of a team.

Job Responsibilities

• Enter details on waiting lists for patients requiring Endoscopy procedures on the PAS and EMS systems.
• Maintain elective, patient deferred and medically deferred waiting lists, including regular list validation.
• Deal appropriately with patients.
• Liaise with Consultants on waiting list management to meet government targets.
• Arrange pre‑assessment clinic appointments, book on PAS, inform patients, and request hospital medical notes.
• Comply with the Data Protection Act requirements.
• Compile, submit on EMS and distribute Endoscopy lists.
• Identify, resolve, and inform others on complex issues, including forward planning for smooth running of the department.
• Act as first point of contact for the day‑to‑day reception and prep workload.
• Handle reception duties and prep patient notes.

Person Specification – Essential

Qualifications, Knowledge & Experience:

• Good standard of general education including GCSE in Maths and English (grade C or 5 or above) or equivalent such as Functional Skills levels 1 or 2.
• Qualification or experience and knowledge in secretarial/administrative processes and procedures to NVQ Level 3 or equivalent.
• Ability to work on own initiative and prioritise own workload.
• Proven experience of providing a customer‑focused service.
• Experience of administrative procedures and systems.
• Effective communication skills.

Person Specification – Desirable

• NHS experience.
• Knowledge of a range of patient computer software packages (e.g., Choose & Book, Galaxy, Infoflex, EPIC).
• Understanding of Patient Tracking Lists (PTL).
• Experience completing staffing rosters.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer Details

Torbay and South Devon NHS Foundation Trust
Address:
Endoscopy Unit, Hetherington Unit, Torbay Hospital, TQ2 7AA
Website: https://www.torbayandsouthdevon.nhs.uk

Details

Date posted: 19 December 2025
Pay scheme: Agenda for change
Band: 3
Salary: £24,937 to £26,598 per annum pro‑rated
Contract: Permanent
Working pattern: Part‑time
Reference number: 388‑7536869‑PC&S‑A
Job locations:
Endoscopy Unit, Hetherington Unit, Torbay Hospital, TQ2 7AA

Why work with us

The Endoscopy Admissions Team prides itself on excellent communication and working relationships between sub‑specialty teams, nursing, and administration. We support people’s rights to have their voice heard, value everyone’s opinion and experience, show empathy and kindness, strive for innovative services that help people live their lives fully, and work in partnership to achieve the best possible outcomes for our communities.