Admissions Advisor

Wmjobs; Warwick; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Generous pension scheme

Annual leave entitlement

Job summary

Warwickshire County Council's School Admissions Service is seeking an Admissions Advisor to be the first point of contact for high volumes of telephone enquiries, offering accurate information on admissions processes and timescales. You will support School Admissions Officers with email responses, ensuring issues are resolved in line with guidance.

We offer full-time, hybrid working with office attendance on Tuesday and Thursday at Shire Hall, Warwick.

Qualifications

• Demonstrable resilience and emotional maturity, with the ability to remain calm under pressure.
• Confidence to manage difficult conversations and de-escalate confrontational situations.
• Well-developed interpersonal skills for diverse, emotionally charged interactions.

Responsibilities

• Act as a first point of contact for the School Admissions Service, handling high volumes of phone calls and providing accurate information on admissions processes and timelines.
• Support School Admissions Officers by managing and responding to email enquiries, ensuring issues are resolved in line with statutory guidance and local policy.

Skills

Resilience

De-escalation

Interpersonal skills

Job description

About the Team

Warwickshire County Council is excited to be recruiting for our School Admissions Service.

School Admissions ensures every child has fair access to education and every family receives clear, timely support. Each year, Warwickshire County Council manages over 25,000 school applications, oversees admission appeals, and administers the 11+ grammar school entrance tests. The service also responds to around 40,000 enquiries annually, offering trusted advice and connecting families with wider support services to secure the best outcomes for children across Warwickshire.

We are committed to providing our parent and carer community as well as our family of schools with an excellent service, so all children and young people in Warwickshire are offered a school place in a timely manner. We are recruiting to:

School Admissions - 'Admissions Advisor'

We are looking for someone with a positive, can-do approach, who is flexible, adaptable, and enjoys working as part of a supportive team.

Every day, we make a meaningful difference to the lives of children and families across Warwickshire. If you share our commitment to putting people first, delivering a high-quality and seamless customer experience, and working as part of a supportive team to achieve the best outcomes, we would welcome your application.

The primary responsibility of the role is to act as a first point of contact for the School Admissions Service, responding to a high volume of incoming telephone calls. This includes providing accurate information and guidance to parents and carers on admissions processes, timescales, and eligibility. The role also provides essential support to School Admissions Officers by managing and responding to email enquiries, ensuring queries are resolved efficiently and in line with statutory guidance and local policy.

• Demonstrable resilience and emotional maturity, with the ability to remain calm and professional under pressure and when dealing with parents & carers
• Confidence to manage difficult conversations, including the ability to de-escalate confrontational situations effectively and sensitively.
• Well-developed interpersonal skills, enabling effective communication with a wide range of people in emotionally charged situations

Position is full-time (37 hours per week) We work in an agile way, supporting hybrid working, office attendance at Shire Hall, Warwick is required on a Tuesday / Thursday

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For more information regarding this role, please direct your questions to Polly Dillon Team Manager - [e-mail]

Closing date: midnight on 1st October

Interview date: Tuesday 13th October

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.