Student Support Officer

Sandwell College; Birmingham; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Top Salaries

Generous Leave

Career Development

Cycle to Work

Discounts on services

Gym access

Pension contributions

Student discounts

Will writing support

Free Flu Vaccine

Wellbeing support

Awards & Recognition

Job summary

Sandwell College is seeking a compassionate Student Support Officer (part-time, term-time) to join our Student Services Team at the Midland Metropolitan Learning Campus.

You will work with tutors and managers to boost attendance, support wellbeing, and help learners access bursaries and welfare assistance, ensuring a safe, engaging environment.

Qualifications

• Experience in student support services or safeguarding.
• Ability to promote attendance and positive behaviour.
• Experience handling confidential information and sensitive data.
• Strong communication with students, staff and external stakeholders.
• Understanding of welfare and bursary processes helpful.

Responsibilities

• Promote attendance and positive behaviour within the learning environment.
• Support students’ wellbeing and ensure they feel safe and listened to.
• Collaborate with Safeguarding Leads to address concerns per policy.
• Assist with safeguarding matters and support staff on investigations.
• Gather information on incidents and contribute to reports.
• help students access bursary support via Welfare Team.
• Signpost to housing, food and other welfare resources.
• Maintain accurate, confidential records.

Skills

Student support

Safeguarding

Confidentiality

Communication

Welfare support

Education

GCSE English & Maths

Job description

We’re looking for a compassionate, proactive, and dedicated Student Support Officer to join our Student Services Team at the Midland Metropolitan Learning Campus for a part-time, term time only position.

This is a rewarding opportunity to help create a positive, inclusive and supportive college environment where learners feel safe, engaged and able to achieve their potential.

Working closely with curriculum staff, managers and our Safeguarding and Welfare Teams, you’ll play an important role in promoting attendance, encouraging positive behaviour and supporting students to re-engage with their studies. You’ll also help learners access essential welfare support, including bursaries and assistance with food and housing concerns, so they can focus on their education and future ambitions.

Key Responsibilities

As a Student Support Officer, You Will

• Work collaboratively with course tutors, Programme Achievement Managers (PAMs) and Curriculum Managers to encourage and improve student attendance
• Promote positive attitudes, appropriate behaviour and an environment that is conducive to learning
• Support students’ wellbeing, helping them feel safe, listened to and supported
• Work closely with the Safeguarding Lead and Safeguarding Officers to respond to safeguarding concerns in line with College policies
• Support staff and managers with safeguarding matters and contribute to a consistent, student-centred approach
• Gather information about internal and external incidents involving learners by liaising with colleagues
• Assist with incident investigations, identify those involved, preserve relevant evidence and contribute to reports for disciplinary hearings
• Help students apply for bursary support in partnership with the Welfare Team
• Signpost learners to appropriate help with wider welfare concerns, including housing and access to food
• Maintain accurate records and handle sensitive information confidentially

Skills, Knowledge and Expertise

• Recent and relevant experience in a similar role, such as student support services or safeguarding
• Knowledge of safeguarding young people and an understanding of the importance of maintaining a safe learning environment
• Experience of collecting, recording and managing confidential information
• Strong communication and interpersonal skills, with the confidence to engage professionally with students, colleagues and external stakeholders
• An understanding of how to promote positive behaviour and attitudes
• Excellent organisational and administrative skills, with the ability to prioritise your workload and work with minimal supervision
• The resilience to work in a challenging environment and respond professionally to difficult situations
• A qualification or experience working with young people and adults in an educational setting, together with a good standard of English and Maths (for example, GCSE Grade 4 or above), would also be beneficial

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.