Admissions and Administration Coordinator

West Herts College; Watford; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking an Admissions and Administration Coordinator to enhance customer service and data management within their teams. This full-time role involves supporting the Head of Admissions and Administration, ensuring effective operations while fostering a collaborative environment. The ideal candidate will possess exceptional customer service skills, experience in supervising teams, and a strong attention to detail. With opportunities for training and development, this position offers a dynamic work atmosphere where your contributions can truly make a difference. Join a team that values education and teamwork, and enjoy a range of perks including a free on-site gym and generous holiday schemes.

Benefits

Free on-site gym

Cycle to work scheme

Free on-site parking

Pension

Generous holiday scheme

Time off at Christmas

Early finishes on Fridays

Qualifications

• Experience in customer service and team leadership is essential.
• Strong IT skills and data management experience required.

Responsibilities

• Provide front-line customer service to students and stakeholders.
• Support the Head of Admissions with line management operations.

Skills

Exceptional customer service

Supervising cross-functional teams

Managing large volumes of data

Responding quickly to shifting priorities

Working in a recruitment or student admissions environment

Strong IT skills

Tools

ProSolution

Pro Suite

Job description

The job requirements are detailed below. Where applicable the skills, qualifications, and memberships required for this job have also been included.

Job details

Job title: Admissions and Administration Coordinator
Job reference: 0002927W
Date posted: 10/03/2025
Application closing date: 27/03/2025
Location: Cross College
Salary: Up to £34,853.40 per annum depending on qualifications and expertise.
Contractual hours: 37
Basis: Full time
Job category/type: Business Support

The Admissions and Administration teams provide front-line customer service to a wide range of audiences including students, parents/carers, employers, tutors, and other key stakeholders. This new post will work closely with the Head of Admissions and Administration to ensure that both teams are performing effectively and providing an outstanding service to users.

To succeed in this post, you will need to have demonstrable experience and skills in:

• Exceptional customer service
• Supervising cross-functional teams (or team leadership experience)
• Managing large volumes of data with rigorous attention to detail
• Responding quickly to shifting priorities
• Working in a recruitment or student admissions environment

The successful candidate will be expected to produce reports and summaries to demonstrate service effectiveness against KPIs, therefore you will be expected to have experience manipulating data to help inform decision making.

We’re looking for someone with a great approach to teamwork and a friendly style who can create collaborative environments for colleagues to thrive. You will be expected to support the Head of Admissions and Administration with day-to-day line management operations.

You will need to be enthusiastic about education and working with young people. If you have experience working with ProSolution and the rest of the Pro Suite, that’s fantastic, but we’ll provide full training for those who haven’t.

The successful candidate will be a fast learner with excellent attention to detail, equally capable of working on their own projects or overseeing team objectives.

Full training will be given; however, a strong level of IT skills is essential.

This is a full-time post working 37 hours a week during weekdays. Given the nature of this post, you will be based on-campus with rota cover across sites in Watford, Hemel Hempstead, and Luton to work closely with all front-line admissions and administrative teams – you will be able to discuss your preferred primary campus location at interview.

The closing date for applications is 27th March 2025.

You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you’ll be encouraged to upskill.

We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday.

If you have any questions or queries, please contact a member of the Human Resources team who will be happy to help. WHC Group is positive about disabled people. If you need help applying for a role, please contact us.