Operations Admin Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Innovative Operations Coordinator to support Soft Services at UCL Bloomsbury Campus. The role involves providing exceptional operational support, managing inquiries, and ensuring high-quality service delivery. Ideal candidates will demonstrate strong multitasking abilities and proficiency in Portuguese and/or Spanish, alongside excellent English skills.

Benefits

Enhanced contributory pension scheme of up to 16%

27 days holiday plus Bank holidays and an additional 6 closure days

Life assurance

Volunteering days through our charity partner STOP HUNGER

Dental care

Gym discounts

Retail/hospitality discounts

Qualifications

• Proven success in a similar role.
• Ability to prioritize tasks and meet tight deadlines.

Responsibilities

• Provide administrative support to the Head of Operations.
• Handle customer inquiries and complaints.
• Liaise with suppliers and manage documentation.

Skills

Portuguese

Spanish

English

Multitasking

Problem Solving

Tools

MS Office

Electronic Staff Management systems

Job description

Sodexo is seeking an Innovative Operations Coordinator to join our team and provide exceptional operational support for our Soft Services at the prestigious UCL Bloomsbury Campus. In this dynamic role, you will ensure the UCL clients receive services of the highest quality, working closely with and reporting directly to the Head of Operations. If you are passionate about excellence, thrive in a fast-paced environment, and have a proactive approach to coordination and problem-solving, we’d love to hear from you!

What you’ll do:

1. Provide comprehensive, proactive, and timely administrative support to the Main Campus Head of Operations.
2. Present a professional, welcoming first contact to all clients, subcontractors, staff, etc., via phone, in person, and email.
3. Act as the first point of contact for general cleaning team inquiries.
4. Handle customer inquiries daily, forwarding queries or requests by email or phone to the relevant personnel (managers, senior management, admin team).
5. Ensure customer complaints are addressed and resolved appropriately.
6. Assist with meeting arrangements: booking rooms, ensuring all attendees have meeting details, sending invitations, and arranging catering if necessary.
7. Liaise with suppliers, report issues, chase updates, and inform the Head of Operations accordingly.
8. Ensure all documentation is stored and filed in line with Sodexo policies.
9. Provide coverage for colleagues during busy periods or when staff are on leave.

What you bring:

1. Proficiency in Portuguese and/or Spanish, along with excellent verbal and written English skills — essential for the role.
2. Proven success in a similar role.
3. Strong multitasking abilities.
4. Ability to prioritize tasks and meet tight deadlines, both prescribed and self-imposed.
5. Ability to establish and maintain good working relationships at all levels.
6. Competence in using a range of IT applications and systems, including MS Office and Electronic Staff Management systems.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you for who you are; you’ll act with purpose and make an impact through your everyday actions; and you’ll be able to thrive in your own way. Additionally, we offer:

• Enhanced contributory pension scheme of up to 16%
• 27 days holiday plus Bank holidays and an additional 6 closure days
• Life assurance
• Volunteering days through our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail/hospitality, and more

We’re a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the role.

We are dedicated to building a workplace for the future, valuing equal opportunities and celebrating diversity. Our inclusive workplace welcomes everyone to be authentic and to be the best versions of themselves. We acknowledge that we are on a journey regarding diversity and inclusion and encourage applications from candidates of underrepresented backgrounds.