Administrators

Search; City of Edinburgh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Search Consultancy is recruiting Customer Service Administrators for a major Financial Services client based at South Gyle. These back-office roles support customer operations, processing requests on investment platforms and internal systems to meet SLA targets.

Candidates must pass Disclosure Scotland and a Credit Check. Roles are full-time, office-based, Monday–Friday, 9:00–17:00, temporary to at least May 2027 with potential extension or permanency. Pay £13.50 per hour plus holiday pay.

Qualifications

• Back-office admin experience in financial services.
• Experience with ISA/SIPP and bonds is advantageous but not essential.
• Excellent communication skills and attention to detail.
• Strong organisational skills and ability to manage a busy workload.
• Experience working to targets, deadlines or SLAs.
• Solid IT skills, including Word & Excel.

Responsibilities

• Processing customer and advisor requests through the company's investment platforms and internal systems.
• Ensuring requests are completed correctly in line with SLA's and timescales.
• Investigating and resolving queries with internal teams as required.
• Updating customer details on internal systems.
• Identifying areas for process improvements in administration processes.

Skills

Back-office administration

Financial services

Communication skills

Organisational skills

Attention to detail

IT skills

Targets/SLA experience

Job description

Administrators - Financial Services | multiple roles available
Based at South Gyle | Fully office-based roles with free parking
Full-Time roles | Monday to Friday | 9:00am to 5:00pm
Temporary contracts until at least the end of May 2027 | potential to be extended & may become permanent
Pay rate of £13.50 per hour + holiday pay
Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Administrators to provide back office Administration support to their customer operations.
PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.

• Processing both customer and advisor requests through the company's investment platforms & internal systems
• Ensuring requests are completed correctly in line with SLA's & agreed timescales
• Investigating & resolving queries & issues, working with internal teams where required
• Updating customer details & information on the company's internal systems
• Identifying areas for process improvements on Administration processes

In order to be considered for these roles your skills and experience should include:

• Previous experience of providing back-office administration or processing support - preferably within Financial Services
• Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential
• Excellent communication skills, both written and verbal
• Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
• Experience of working to targets, deadlines or SLA's
• Solid IT skills, including the use of Word & Excel

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age