Administrator - Zero Hours

Aylesford Medical Centre; Newsham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training provided

Job summary

Aylesford Medical Centre is seeking a zero hours administrator to cover staff leave and sickness across the surgery. The work spans reception, secretarial and admin tasks, from managing the appointment system and phone calls to filing and coding patient records. Work is ad hoc, over varied days and hours, and full training is provided.

Candidates need previous GP surgery experience and familiarity with EMIS, Doris and Docman. Flexibility is essential to support the team as needs arise.

Qualifications

• Previous experience working within a GP surgery in a similar role.
• Familiarity with EMIS, Doris and Docman.

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and electronic requests for appointments
• Answer incoming calls, transferring them or dealing with callers' requests
• Signpost patients to the correct service
• Liaise with hospitals and community services, and process referrals through the Electronic Referral System (ERS)
• Maintain an accurate referrals database
• Process repeat prescriptions accurately and efficiently
• Read, scan, code and file incoming patient documentation to records
• Enter new and temporary registrations and patient information on to records
• Code data on the clinical IT system
• Direct requests for information such as SARs, insurer and solicitor letters and DVLA forms to the administrative team
• Type letters, reports and documents, photocopy as required, and support clinical staff with general task requests

Skills

Flexibility

Administrative skills

Attention to detail

Tools

EMIS

Doris

Docman

Job description

Aylesford Medical Centre is seeking a zero hours administrator to cover staff leave and sickness across the surgery. The work spans reception, secretarial and admin tasks, from managing the appointment system and phone calls to filing and coding patient records. Work is ad hoc, over varied days and hours, and full training is provided. Candidates need previous GP surgery experience and familiarity with EMIS, Doris and Docman.

What the job involves

• Maintain and monitor the practice appointment system
• Process personal, telephone and electronic requests for appointments
• Answer incoming calls, transferring them or dealing with callers' requests
• Signpost patients to the correct service
• Liaise with hospitals and community services, and process referrals through the Electronic Referral System (ERS)
• Maintain an accurate referrals database
• Process repeat prescriptions accurately and efficiently
• Read, scan, code and file incoming patient documentation to records
• Enter new and temporary registrations and patient information on to records
• Code data on the clinical IT system
• Direct requests for information such as SARs, insurer and solicitor letters and DVLA forms to the administrative team
• Type letters, reports and documents, photocopy as required, and support clinical staff with general task requests

What’s required

Experience

• Previous experience working within a GP surgery in a similar role

Skills & knowledge

• Experience of using EMIS, Doris and Docman

Other

• Flexibility

What’s offered

• Full training provided