Administrator Support

Millbank Holdings; Daresbury; On-site; GBP 22,000 - 32,000; Full time

Job summary

Millbank Holdings Ltd is seeking an Administrator Support to help drive accurate sales order processing and robust customer service within a regulated, process-driven environment. You will manage records across systems, circulate documentation, and perform rigorous quality checks to ensure compliance and timely delivery.

The role involves handling SDS, export packs, licences and declarations, maintaining supplier details, and collaborating across teams to keep processes moving smoothly under

Qualifications

• Proven experience in an administrative support role within a busy, process-driven environment.
• Strong data accuracy skills and confidence completing quality checks on orders/documentation.
• Experience maintaining customer and supplier records across multiple systems.
• Competence producing, circulating and filing order-related and post-loading documentation.
• Practical knowledge of handling compliance-adjacent documentation (e.g., SDS, export packs, licences/declarations) with a high level of attention to detail.
• Strong communication skills and the ability to work collaboratively across teams.
• Organised, methodical approach with the ability to prioritise workload effectively.

Responsibilities

• Support sales order processing and the wider Customer Service function, ensuring records and documentation are accurate.
• Maintain customer and order processing information across systems and records.
• Maintain supplier information relevant to order processing and compliance-related documentation.
• Perform second quality checks on orders and ensure post-loading documents are filed as required.
• Distribute order-specific documentation packs to raise orders with supply points and ensure timely communication.
• Circulate and file post-loading documents, including receipts, dispatch notes and export packs as needed.
• Obtain and circulate Safety Data Sheets (SDS), verify excise licence details, and manage declarations.

Skills

Administrative experience

Data accuracy

Quality checks

Multi-system knowledge

Communication skills

Team collaboration

Prioritisation

Tools

Sage

Job description

Are you a proven Administrator Support professional with experience supporting order processing and customer service activity within a similar fast-paced industrial environment?

Do you have strong attention to detail, confidence working across multiple systems, and a track record of delivering accurate documentation, checks and compliance-related admin?

If you enjoy being the person who keeps the process moving, ensures orders are right first time, and supports a team with high standards and tight deadlines, this could be the opportunity for you.

The Opportunity

Join a well-established organisation operating within a regulated, process-led environment where accuracy, service and safety compliance matter. This is a business that values dependable people, clear communication and doing things properly offering a stable, professional setting, supportive colleagues, and the chance to take ownership of critical administration that underpins day-to-day operations.

The Role

This Administrator Support position will play a key role in supporting sales order processing and the wider Customer Service function. You’ll be responsible for maintaining accurate records, producing and circulating documentation, completing quality checks, and ensuring key information is recorded correctly across relevant systems.

• Administering new customer and/or consignee details across relevant systems (including Customer Information Sheets and Sage)
• Maintaining customer-specific and order processing information within customer service records and order processing systems
• Maintaining supplier information relevant to order processing
• Completing a second quality check of all sales orders processed
• Administering supplier site closures information
• Administering AdBlue orders within the sales order processing system
• Creating and distributing order-specific documentation packs to raise orders with supply points
• Checking, circulating and filing post-loading documents in line with supply point and/or customer requirements (Receipt and Despatch)
• Administering and circulating export documentation post-loading (including document packs and arranging Certificates of Origin where required)
• Circulating and filing outcomes of duplicate order reports
• Obtaining and circulating Safety Data Sheets (SDS)
• Validating excise licence details
• Obtaining, recording and circulating Long Term Supplier Declarations
• Supporting with any other administrative tasks associated with sales order processing and the Customer Service Team

you will have the following qualifications & experience

• Proven experience in an administrative support role within a busy, process-driven environment
• Strong data accuracy skills and confidence completing quality checks on orders / documentation
• Experience maintaining customer and supplier records across multiple systems
• Competence producing, circulating and filing order-related and post-loading documentation
• Practical knowledge of handling compliance-adjacent documentation (e.g., SDS, export packs, licences / declarations) with a high level of attention to detail
• Strong communication skills and the ability to work collaboratively across teams
• Organised, methodical approach with the ability to prioritise workload effectively

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business