Service Manager (Agriculture and Construction)

Alexander James Recruiting Ltd.; Crawley; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Bonus opportunity based on profits

Company car

Mobile phone

Country store discount

Employee referral scheme

Competitive Pension scheme

Good prospects for progression

32 days holiday including stat

Various other benefits

Job summary

Alexander James Recruiting are seeking an experienced Service Manager to lead a regional service department for a large supplier of construction and agricultural machinery. You will motivate engineers, manage resources, and drive customer satisfaction while targeting profitability and growth.

A competitive salary, company car and bonus are on offer. Based in West Sussex, this role requires strong communication with clients and engineers, with progression opportunities across the business.

Qualifications

• Experience in Agriculture or Construction desirable
• Strong customer focus and service mindset
• Ability to communicate with clients and engineers at all levels

Responsibilities

• Motivate and lead the service engineers across your region
• Plan resources and manage multiple tasks to meet targets
• Maintain client relations and aim for departmental profitability

Skills

Customer service

Leadership

Board-level communication

Resource planning

Job description

Alexander James Recruiting are currently seeking an experienced managerial professional from within Agriculture/Construction or another capital equipment industry to work as a Service Manager for a large supplier of construction and agricultural machinery. Based in West Sussex, the successful candidate will take full responsibility for the productivity and effectiveness of the service engineers and will manage them effectively in order to ensure the smooth running of the service department across the region. The role offers a competitive salary, company car, bonus and great progression opportunities.

The Role

Reporting to the Branch Manager, your main purpose will be to effectively motivate the engineering workforce across your specified region through effective planning and resource management. Working to region targets, you will take responsibility for customer relations and departmental profitability. The company requires a professional individual able to effectively communicate well with clients and manage their expectations effectively. For this reason, the candidate does not necessarily have to have a background within the specified industry or even in service but must have a strong customer service approach.

Requirements

• Experience in either Agriculture or Construction is desirable but not essential
• Experience in other capital equipment with a technical slant and a strong customer focus
• Highly professional individual able to communicate at board level and also relate well to engineers and customers
• Able to work well on own initiative and manage multiple tasks effectively
• Good overall Customer Service understanding

The Company

Our client is a well-established and highly respected agricultural machinery and construction dealership with a long-standing reputation for delivering market-leading equipment and exceptional customer support to the farming community. With multiple depots across the East of England and the Southeast, the company has built its reputation on quality, reliability and long-term customer relationships. Continued investment in its people, facilities and manufacturer partnerships has positioned the business as one of the region's leading agricultural machinery specialists.

Benefits

• Competitive Salary
• Bonus opportunity based on profits
• Company car
• Mobile phone
• Country store discount
• Employee referral scheme
• Competitive Pension scheme
• Good prospects for progression
• 32 days holiday including stat
• Various other benefits