Eye Care Scheduling & Customer Service Specialist

Specsavers; Birmingham; Sur place; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Casual dress

Employee discount

On-site parking

Store discount (Glasses and hearing)

Health & wellbeing support

Development plan

Training portal access

Résumé du poste

Specsavers in Birmingham is seeking a Customer Service Advisor/Administrator to join the Home Visits Team on a full-time basis. You will support the scheduling team, book appointments, and answer queries about eyecare, hearing care and NHS guidelines, delivering a polite, professional experience.

The role offers a starting salary of £25,233 per annum for 37.5 hours per week (Monday to Friday) with benefits including casual dress, employee discounts, on-site parking and ongoing training via our

Qualifications

• Previous experience in fast paced call centre type position or similar scheduling role.

Responsabilités

• Support the scheduling team and listen to what they want.
• Book in appointments and answer queries regarding eyecare, hearing aids and hearing care.
• Adhere to NHS guidelines and company standards; provide clear, professional information.
• Contribute to sales targets and maintain excellent customer service through telephone inquiries.

Connaissances

Customer service

Scheduling

Phone etiquette

Description du poste

Specsavers in Birmingham is seeking a Customer Service Advisor/Administrator to join the Home Visits Team on a full-time basis. You will support the scheduling team, book appointments, and answer queries about eyecare, hearing care and NHS guidelines, delivering a polite, professional experience.

The role offers a starting salary of £25,233 per annum for 37.5 hours per week (Monday to Friday) with benefits including casual dress, employee discounts, on-site parking and ongoing training via our