Administrator

Specsavers; Droitwich Spa; Vor Ort; GBP 16.000 - 25.000; Vollzeit

Benefits dieser Stelle

Performance-related bonus

Pension scheme with employer contrib.

Flexible contracts 3/4/5 days

Zusammenfassung

Specsavers in Droitwich Spa is seeking an Administrator to support hearcare operations. You will triage patients, answer calls, confirm clinics, conduct aftercare calls, update records, manage appointments, handle banking tasks, and assist with repairs to hearing aids.

A friendly, professional, and proactive approach is essential. You’ll join a busy store focused on delivering exceptional customer care across optical and hearcare services, working with audiologists and staff to ensure a seamless

Qualifikationen

• Experience in administration or front-desk support.
• Good written and verbal communication skills.
• Able to handle confidential information with discretion.

Aufgaben

• Triage patients and answer calls and general queries.
• Make calls to confirm clinics and deliver aftercare calls.
• Update and file records; book and manage appointments.

Kenntnisse

Organisational skills

Attention to detail

Communication skills

MS Office proficiency

Independent working

Confidential information handling

Proactive problem-solving

Customer service

Time management

Willingness to learn systems

Tools

MS Office (Outlook, Word, Excel)

Jobbeschreibung

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As an Administrator at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, making calls to confirm clinics, delivering afterccare calls, updating and filing records, booking and managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service that supports the store’s overall success.

Our store

Based in the heart of Droitwich, Specsavers is a busy and welcoming store offering both optical and hearcare services. Our Hearcare team is dedicated to providing exceptional support and expert advice to customers throughout their hearing care journey. Working closely with our Audiologists and store colleagues, you'll play an important role in ensuring every customer receives a friendly, professional, and seamless experience. Conveniently located in the town centre, the store is easily accessible by public transport, with Droitwich Spa railway station within walking distance and regular local bus services serving the surrounding areas. With a supportive team environment, a strong focus on customer care, and opportunities to develop your skills, Droitwich is a great place to build a rewarding career in Hearcare administration.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary between £8.00 - £12.71 per hour
• Performance-related bonus scheme available following the successful completion of your probation period
• Full-time and part-time opportunities available - We can offer flexible contracts across 3, 4 or 5 days per week, including Saturdays. Typical shifts are 9:00am to 5:30pm
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Administrator.These include:

• Strong organisational skills with the ability to prioritise workload
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to work independently as well as part of a team
• Comfortable managing confidential information appropriately
• A proactive, “can‑do” approach to problem‑solving
• Strong customer service skills and a friendly, professional manner
• Good time‑management and the ability to meet deadlines
• Willingness to learn new systems and processes