Administrator/Receptionist

PENNINE CARE NHS FOUNDATION TRUST; Wardle; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Flexible working

CPD access

Improvement & research

Wellbeing service

Staff discounts

Job summary

Pennine Care NHS Foundation Trust is seeking an administrator to undertake a full range of secretarial duties and to create patient letters on the electronic patient record PARIS. The role includes providing a courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals.

The post involves coordinating all telephone calls, responding to messages by email or verbally, and ensuring confidentiality is strictly maintained.

Qualifications

• Provide full range of secretarial duties and create patient letters on PARIS.
• Answer phones in CAMHS Reception and coordinate calls.
• Liaise with distressed families while maintaining confidentiality.
• Cover reception and manage messages for staff and professionals.

Responsibilities

• Undertake full secretarial duties and prepare patient letters in PARIS.
• Maintain professional telephone reception for CAMHS and route calls appropriately.
• Liaise sensitively with families and carers, ensuring confidentiality at all times.
• Provide reception cover and support administrative staff with messages and scheduling.

Skills

Secretarial duties

Telephone handling

Communication with families

Confidentiality

Reception cover

PARIS system

Tools

PARIS system

Job description

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application. To undertake the full range of secretarial duties and to create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To provide a professional and courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timely manner. Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained. To provide cover in Reception to coordinate all the telephone calls coming into the CAMHS department in a courteous, caring and polite manner which includes problem solving queries and taking messages for the team's administration and clinical staff. Responding to the messages via email or verbally liaising with the relevant staff and professionals.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

To undertake the full range of secretarial duties, create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters.

• To create case notes on electronic patient record PARIS upon receiving messages from patients, parents, staff and professionals conversations that need to be recorded.
• To upload electronic clinical documentation including care documents, and anything that requires uploading on to the electronic patient record PARIS.
• To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.