Medical Records Clerk

Pennine Care; Stockport; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Pennine Care is seeking an Administrative Support Officer for the CAMHS team in Stockport. The role sits in the Childrens Mental Health Service, NHS AfC Band 2, on a 12-month secondment, 37.5 hours per week (Mon–Fri, 9am–5pm).

Based at Stopford House, you will support waiting lists, referrals, and PARIS records while working within an established admin team. Knowledge of NHS processes and confidentiality is essential.

Qualifications

• NVQ 2 level or equivalent.
• GCSE English or equivalent.
• ECDL.
• Clerical/administrative experience.
• Experience in a medical/mental health environment.

Responsibilities

• General telephone duties including enquiries from parents, GPs, other professionals; agencies and departments.
• Opening and closing of patient case; organisation and maintenance of electronic case files on PARIS.
• Ensure case history records are tracked to and from medical records and manage paper case note storage and retrieval.
• Photocopying and faxing duties; liaison with hospital departments and agencies.
• Work electronically with email and other computer systems and databases.

Skills

Communication

Interpersonal skills

Organisational skills

Team player

Prioritisation

Education

NVQ 2 Level

GCSE English

ECDL

Tools

PARIS system

Office systems

Job description

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Main area Children's Mental Health Service Grade NHS AfC: Band 2 Contract Secondment: 12 months Hours Full time - 37.5 hours per week (Mon - Fri 9am - 5pm) Job ref 311-HYM837-26-A

Site Stopford House Town Stockport Salary £25,272 PA, pro rata Salary period Yearly Closing 22/10/2026 23:59

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

The post holder will be required to support the CAMHS team members by providing an effective range of medical records duties. The post holder will work as part of an established administrative team and will have excellent communication, interpersonal and organisational skills with a flexible approach to work and enjoy working as part of a team

Main duties of the job

Collate and maintain waiting lists having special regard to degree of urgency as per consultant/Operational co-ordinator directions. Booking of appointments and generating related correspondence. Referral Process: Monitor and record referrals daily in accordance to the Trust procedure.

Waiting list management via the timely posting of appointment opt-ins under the guidance of the Operational co-ordinator and regular monitoring and reporting of waiting times. Assist with the introduction of the PARIS electronic recording keeping system to the department and undertake duties related to this.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

General telephone duties including enquiries from parents, GPs, other professionals; agencies and departments. Opening and closing of patient case; organisation and maintenance of electronic case files on PARIS including the uploading of correspondence sequentially. Ensure case history records are tracked to and from medical records including the office systems and management of paper case note storage and retrieval. Photocopying and faxing duties. Liaison with other hospital departments and agencies. Work electronically with email and other computer systems and databases

Education / Qualifications

• Qualifications and experience to NVQ 2 Level
• GCSE level English or equivalent
• ECDL

Experience

• Clerical and administrative experience
• Experience in a medical environment or a mental health setting

Knowledge

• Conversant with administrative and clerical practice
• NCRS/ PARIS systems knowledge
• Knowledge of working in an NHS Trust
• Knowledge of services for children and families

Skills and Abilities

• Understanding of issues of confidentiality
• Good interpersonal skills
• Ability to work as a team and use own initiative
• Ability to prioritise
• Willingness to learn new skillsAbility to deal with a wide range of people and professionals Good organisational skills
• Sensitive to the needs of children and families

Pennine Care are committed to the 'Get ahead on Flex' pledge initiative to support the right to request flexible working for all colleagues. We can work flexibly, as a modern and model employer, flexible and less than full-time working isn't a barrier to progress in the NHS - it is commonplace. To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

We may close this vacancy early if we receive a high volume of applications. If you have a disability or long-term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.