CAMHS Team Secretary

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking an experienced administrative professional to support the CAMHS Clinical and Duty Teams. You will manage appointments, draft routine letters, and handle confidential information within the CAMHS service.

You will maintain and update clinical and non-clinical electronic systems, liaise with clinicians and families, and ensure day-to-day tasks align with local and national access targets.

Qualifications

• Experience in administrative roles within healthcare.
• Ability to manage appointments and correspondences.
• Maintain confidentiality of patient information.

Responsibilities

• Provide comprehensive administrative and secretarial support to CAMHS Clinical and Duty Teams.
• Coordinate and manage appointments and maintain electronic systems.
• Liaise with Clinicians, families, and health/social care professionals.
• Prioritise, plan, and complete day-to-day work in line with access/waiting targets.
• Assist with ordering NHS supplies and handle Subject Access Requests as required.

Skills

Administrative skills

Secretarial abilities

Data handling

Communication

Tools

NHS Information Systems

Job description

This post is based with the Child and Adolescent Mental Health Service (CAMHS). The post holder will work closely with the team to provide a full administrative and secretarial service. Key tasks for the post holder are the co-ordination and provision of administrative support to non-medical staff within the service including the managing of appointments systems, handling client information etc. The post holder will also participate in co-ordination of office cover within the Team.

Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.

To provide a comprehensive secretarial, administrative and information service to the CAMHS Clinical and Duty Teams, in respect of managing of appointments, dealing with correspondence, composing as required routine and non-routine letters and other documentation related to the service i.e. reports, and taking personal responsibility for confidential issues.

Maintain and update clinical and non-clinical electronic systems.

Respect and maintain confidentiality of patient information, ensuring all typed patient records are correctly stored on CAMHS patient electronic information system, and telephone conversations are not overheard by the public.

To liaise with Clinicians when receiving queries from families, healthcare, social care professionals and other agencies.

Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Responsible for using own initiative to prioritise, plan, action and complete personal day to day work in line with local and national access and waiting targets.

Support the local induction of new administrative team members, including one to one training on software packages and office procedures.

Receive telephone calls from i.e. parents, GPs, Schools, Health and Social Care agencies.

Maintain a working knowledge of child protection procedures, reporting any concerns to Clinician/Manager.

Assist in ordering NHS supplies via NHS Supply chain and E-Procurement.

Under instruction from Admin Manager respond in a timely manner to Subject Access Requests received from the Data Access Team within strict time constraints