Administrator/Receptionist

Pennine Care NHS FT; Rochdale; On-site; GBP 26,000 - 27,000; Part time

Job summary

Pennine Care NHS FT is seeking a proactive medical secretarial assistant for CAMHS reception and admin duties across the Trust. You will type patient assessments, prepare letters on PARIS, handle urgent clinical correspondence, and maintain confidentiality while supporting families and professionals.

The role requires robust Microsoft Office skills, experience with PARIS, and the ability to work under pressure in a busy mental health environment.

Qualifications

• RSA/NVQ Level 3 typing or secretarial diploma or equivalent.
• Good level of English and GCSE.
• Experience with NHS/healthcare settings.

Responsibilities

• Provide reception cover to coordinate calls and messages for CAMHS.
• Create case notes on PARIS upon receiving messages.
• Upload electronic clinical documents to PARIS.
• Monitor and order stationery and clinical stock within budgets.

Skills

Customer care

Team work

Decision making

Problem solving

Under pressure

Resource management

Education

Secretarial qualification

GCSE English

ECDL

Tools

Microsoft Office

PARIS system

Job description

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

To undertake the full range of secretarial duties and to create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To provide a professional and courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timelymanner. Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained.

Main duties of the job

• To provide cover in Reception to coordinate all the telephone calls coming into the CAMHS department in a courteous, caring and polite manner which includes problem solving queries and taking messages for the team's administration and clinical staff. Responding to the messages via email or verbally liaising with the relevant staff and professionals.
• To create case notes on electronic patient record PARIS upon receiving messages from patients, parents, staff and professionals conversations that need to be recorded.
• To upload electronic clinical documentation including care documents, and anything that requires uploading onto the electronic patient record PARIS.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Job responsibilities

To undertake the full range of secretarial duties, create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.

Education/Qualifications

• RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent to.
• Good level of general education including GCSE English.
• ECDL

Experience

• Experience within a health/social care setting.
• Experience of working within a highly stressful environment.
• NHS experience
• Previous experience within mental health teams.

Skills and Abilities

• Ability to work well and efficiently under pressure.
• Ability to remain calm under pressure when dealing with stressful working conditions.
• Customer care skills
• Ability to work on own initiative and as part of a multi-disciplinary team
• Good decision making and problem solving skills
• Ability to demonstrate effective utilisation of resources.

Knowledge

• Competence with working on Microsoft Office Suite
• Awareness of Paris system

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearPer annum, pro rata