Administrator

Pennine Care NHS FT; Bury; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Pennine Care NHS Foundation Trust in Bury is seeking a Band 3 administrator to join the Talking Therapies Team. You will provide comprehensive secretarial and administrative support to our therapists and service users, ensuring confidentiality and high professional standards.

We value a proactive, well organised individual with strong communication skills, experience with NHS systems, and the ability to manage multiple tasks to tight deadlines while working flexibly across bases.

Qualifikationen

• Relevant business or administration qualification or equivalent to NVQ 3
• English and Maths GCSE or equivalent (Grade C minimum)
• ECDL

Aufgaben

• Prioritise and plan own workload on a day-to-day basis.
• Produce and distribute documents (letters, memos, reports, etc.) using appropriate software as requested by the manager.
• Make and receive calls courteously and transcribe messages clearly.
• Coordinate referrals to the multi-disciplinary team and book appointments.
• Respond to enquiries from organisations and individuals confidentially.
• Confidential handling of patient information/data.
• Arrange and coordinate meetings/events, including venues, refreshments and travel; process invoices.
• Prepare and circulate agendas and minutes; attend meetings and share minutes.
• Open, stamp and record mail; distribute appropriately and maintain filing.
• Establish and maintain records; archive documents as needed.
• General admin duties including photocopying.
• Work flexibly from other bases as required.
• Provide admin support for servicing meetings, training and clinics.

Kenntnisse

Organisational skills

Communication

Telephone manner

Spelling & grammar

Working under pressure

Initiative

Data analysis

Ausbildung

NVQ 3 or equivalent

English & Maths GCSE

ECDL

Tools

Microsoft Word

PowerPoint

Outlook

PARIS

EMiS

Jobbeschreibung

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

An exciting opportunity has arisen for a band 3 administrator to join our Bury Pennine Care NHS Talking Therapies Team.

We are looking to appoint someone with significant experience who can deliver comprehensive administrative support to our Therapists and service users.

The post requires a 'can do' attitude with excellent communication and organizational skills and the ability to build good relationships and excellent team working skills, maintaining the trust values at all times. One of the key elements of the role is to communicate effectively with mental health service users and the general public in a confidential, sensitive and non-judgmental manner.

Main duties of the job

• Work as part of a team that seeks to provide and maintain a high level of service to both internal and external service users accessing Pennine Care NHS Foundation Trust services.
• Provide comprehensive secretarial / administrative support within their directorate / area of work, whilst promoting a professional image and maintaining confidentiality at all times.
• Proactively promote working practices to meet Pennine Care NHS Foundation Trust's policies, procedures and annual objectives with regard to the identified area of work.

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Job responsibilities

• Responsible for prioritising and planning own workload on a day-to-day basis.
• Produce and distribute documents such as letters, memos, reports, managerial documents, mailshots, flyers, training packages and presentations, etc. using appropriate software, as requested by the manager.
• Make and receive telephone calls using courteous manner, whilst accurately and clearly transcribing, often complex, messages using own discretion / judgment to prioritise appropriate contact with team members.
• Co-ordinate referrals to the multi-disciplinary team and book appointments as directed.
• Deal with, and respond to, enquiries from a variety of organisations and individuals in a sensitive and confidential manner.
• Confidential handling of patient information / data, which can be both complex and sensitive.
• Arrange and co-ordinate meetings / events as required, e.g. training sessions and conferences, including the booking of suitable venues, refreshments, hotel accommodation and travel tickets using own judgment based upon requirements and availability. Processing of associated invoices.
• Service meetings including the preparation, collation and circulation of agendas and papers in advance of the meeting. Attend meetings and produce minutes for circulation to group members as soon as possible following the meeting.
• Open, stamp and record incoming / outgoing mail, distributing as appropriate in a timely manner.
• Establish and maintain effective record keeping systems and arrange the archiving of such documents / records as necessary.
• General administrative duties including photocopying, binding where appropriate.
• To work flexibly from other bases as required. You may also be required to work from other trust bases.
• Provide administrative support to the team with servicing meetings, training and clinics.

Person Specification

Education / Qualifications

• Relevant business or administration qualification or equivalent to NVQ 3
• English and Maths GCSE / or equivalent (Grade C minimum / G
• ECDL

Experience

• Producing high quality reports and documents
• Experience of working within an office environment.
• Experience of clerical / administrative work.
• Minute taking experience
• Familiarity with NHS systems (e.g. PARIS, EMiS)
• Experience of using electronic systems

Knowledge

• Knowledge of Microsoft programmes, particularly Word, PowerPoint, Outlook and the internet.
• Knowledge and basic understanding of the workings of the NHS.

Skills and Abilities

• Good organisational skills with the ability to effectively organise own workload, with some supervision.
• Good communication skills with the ability to liaise with a range of people at all levels (both internally and externally, using empathy and diplomacy.
• Confident whilst using the telephone.
• Excellent spelling, grammatical composition
• Ability to work under pressure and deal with conflicting demands whilst achieving tight deadlines.
• Ability to work effectively using a degree of initiative
• Ability to analyse large sources of data and translate into meaningful information in the form of graphs and charts

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.