Receptionist - CAMHS

PENNINE CARE NHS FOUNDATION TRUST; Oldham; On-site; GBP 18,000 - 22,000; Full time

Job summary

Pennine Care NHS Foundation Trust in Oldham is seeking a front of house receptionist to welcome visitors, staff and service users. The role involves booking clinics, handling calls, and maintaining accurate case notes within required policies.

Responsibilities include updating patient records, coordinating appointments, and ensuring data quality. The post supports NHS mental health and learning disability services across multiple boroughs, with emphasis on friendly, professional service.”

Qualifications

• Provide a front of house reception service to visitors, staff and service users.
• Manage telephone inquiries and booking processes with courtesy and efficiency.
• Input and manage electronic case notes and referrals according to Trust policies.

Responsibilities

• Provide a front of house reception service to the office and clinic, including directing visitors.
• Answer telephone inquiries and follow up on queries.
• Create and maintain case notes and medical reports to required standards.
• Cancel or reschedule clinics as directed by Line Manager/Clinicians and communicate changes.
• Input electronic documentation and scans, and use electronic data transfer where needed.

Skills

Front of house reception

Telephone handling

Data entry

Customer service

Tools

Electronic Records System

Job description

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application. To provide a front of house reception service for visitors, staff and service users within the clinic, ensuring that all clinics and patient case-notes are maintained to a high standard in accordance with relevant policies. To provide a front of house reception service to the office, providing directions and information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics, booking follow-up appointments for clinics and send out appointment Answering the telephone and following up any queries generated by telephone calls. All persons to be received in a friendly and courteous To advise staff within the unit of any visitors Creating new case notes, upkeep and filing of case notes/medical reports to the standard required by the Trust Records Management Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service Be able to action electronic systems activity, i.e. data quality monitoring as directed by line Ability to input electronic clinical documentation/notes or scanning of notes Ability to access and utilise electronic data transfer (EDT) Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient. Complying with health and safety regulations and evacuation of the patient area where necessary. The post holder will be required to follow prescribed work practices and routines. Agreed precedents cover all duties. We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. Were really proud of our#PennineCarePeopleand do everything we can to make sure were a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Main Duties & Responsibilities

• To provide a front of house reception service to the office, providing directions and information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics, booking follow-up appointments for clinics and send out appointment
• Answering the telephone and following up any queries generated by telephone calls. All persons to be received in a friendly and courteous
• To advise staff within the unit of any visitors
• Creating new case notes, upkeep and filing of case notes/medical reports to the standard required by the Trust Records Management
• Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service
• Be able to action electronic systems activity, i.e. data quality monitoring as directed by line
• Ability to input electronic clinical documentation/notes or scanning of notes
• Ability to access and utilise electronic data transfer (