Administrator/Receptionist

Pennine Care; Rochdale; Presencial; GBP 18.000 - 24.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible working

Continued Professional Development

Staff wellbeing service

Staff discounts across retail, leisure

Resumo da vaga

Pennine Care NHS Foundation Trust is seeking an experienced administrative secretary/receptionist for the CAMHS service. You will provide courteous, telephone-based support, create patient letters on the PARIS system and prioritise urgent clinical communications.

Key duties include handling messages, liaising with families, and ensuring confidentiality. A relevant secretarial qualification and proficiency in Microsoft Office are required; DBS checks will be conducted.

Qualificações

• RSA / NVQ Level 3 typing / secretarial studies or equivalent to.
• Good level of general education including GCSE English.
• ECDL

Responsabilidades

• Provide cover in Reception to coordinate all telephone calls to the CAMHS department, liaising with staff and professionals and responding to messages.
• Create case notes on PARIS and upload electronic clinical documentation.
• Answer telephone calls and provide a courteous, professional service to families, patients and professionals.

Conhecimentos

Telephone etiquette

Customer care

MS Office

Typing speed

Ability to work under pressure

Formação

RSA / NVQ Level 3 typing / secretarial studies

GCSE English

ECDL

Ferramentas

PARIS system

Descrição da vaga

All our live jobs are listed here. If you can't find the job or role you're looking for, please do check back or register your interest for jobs so we can keep you posted.

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our#PennineCarePeople

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

To undertake the full range of secretarial duties and to create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To provide a professional and courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timely manner. Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained.

Main duties of the job

To provide cover in Reception to coordinate all the telephone calls coming into the CAMHS department in a courteous, caring and polite manner which includes problem solving queries and taking messages for the team’s administration and clinical staff. Responding to the messages via email or verbally liaising with the relevant staff and professionals.

• To create case notes on electronic patient record PARIS upon receiving messages from patients, parents, staff and professionals conversations that need to be recorded.
• To upload electronic clinical documentation including care documents, and anything that requires uploading onto the electronic patient record PARIS.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

To undertake the full range of secretarial duties, create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters.

• To monitor and order stationery and clinical stock items for the department as and when required in a timely manner and within defined budgets.

Person specification

Education/Qualifications

• RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent to.
• Good level of general education including GCSE English.
• ECDL

Experience

• Experience within a health/social care setting.
• Experience of working within a highly stressful environment.
• NHS experience
• Previous experience within mental health teams.

Skills and Abilities

• Ability to work well and efficiently under pressure.
• Ability to remain calm under pressure when dealing with stressful working conditions.
• Customer care skills
• Ability to work on own initiative and as part of a multi-disciplinary team
• Good decision making and problem solving skills
• Ability to demonstrate effective utilisation of resources.

Knowledge

• Competence with working on Microsoft Office Suite
• Awareness of Paris system

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

We are aware of the increase in AI being used for job applications. AI can be a useful tool to assist in writing your application, but these tools may not understand the context or requirements of the job you are applying for and using for all your application will not be a true reflection of your skills and experience. Relying on AI for your whole application can negatively impact on your chances of success throughout the recruitment process as you will be asked to provide evidence to support what you have written. Take the time to proofread your application to ensure you can evidence what you have submitted, whether this is by your experience or certificates

We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the jobs events page on our website.

Pre-Employment Checks

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

Once Checks Are Complete

The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.

Pennine Care are committed to the ‘Get ahead on Flex’ pledge initiative to support the right to request flexible working for all colleagues. “We can work flexibly, as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace”. To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.

We may close this vacancy early if we receive a high volume of applications. If you have a disability or long‑term health condition and need extra time or adjustments to complete your application, please contact us as soon as possible. We will ensure you are not disadvantaged where a reasonable adjustment is appropriate.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.