Administrator/Receptionist

Drs Mirza & Partners; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare practice in Luton is seeking a dedicated administrator/receptionist to enhance their busy support team. This role involves essential administrative functions, patient management, and a high level of customer interaction. Ideal candidates will have relevant experience, excellent IT skills, and the ability to thrive in a dynamic environment, making a meaningful impact on patient care.

Qualifications

• Excellent IT and typing skills.
• Flexible and adaptable to change.
• Ability to multi-task and work under pressure.

Responsibilities

• Registering new patients and managing referrals.
• Processing repeat prescriptions and billing.
• Covering reception and handling phone enquiries.

Skills

Time management

IT skills

Organisational skills

Communication

Attention to detail

Education

1 year's experience in GP practice or NHS environment

Tools

SystmOne

Job description

Dr Mirza & Partners has an opportunity for an administrator/receptionist to join their busy practice support team, on a full or part-time basis. This position is a key role within the practice to provide administrative support to members of the primary health care team.

You will work as part of a team providing front line administration services including sending referrals, processing solicitors/SAR/patient letters requests, as well as booking of outpatient and inpatient appointments and general office duties.

This position requires a self-motivated and professional individual with the confidence and ability to work on their own initiative or as part of a team.

The main responsibilities of the role include:

• Registering new patients.
• Scanning hospital letters and all mail ensuring scanned.
• Stock ordering.
• Processing repeat prescriptions.
• Billing and invoicing.
• Processing orders and payments for the practice.
• Manage referrals.
• Processing reports, patient letter requests, SARs etc. use of IGPR.
• Covering reception, as and when required.
• Handling phone enquiries efficiently.

About the Candidate

If you are a well-organised person, who thrives in a busy working environment where no two days are the same, we'd love to hear from you. We would particularly welcome applications from individuals who are:

• Good time management skills.
• Flexible and adaptable to change. Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Excellent IT and typing skills.
• A friendly approach, with strong administration and organisational skills.
• Excellent communicators able to work in a confidential and discreet manner.
• SystmOne knowledge.
• Ideally 1 year's experience or equivalent working within a GP practice or NHS environment.
• Ability to multi-task, work hard and maintain a high level of attention to detail when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as comfortably working independently.

About Us

Dr Mirza & Partners consists of a practice population of approximately 6,100. We have 3 GP partners, two regular GP locums, and an associated staff of practice nurses/HCA to provide medical services to our patients. We are part of the Hatters Health Network, providing additional health support for our surgery in conjunction with 5 other practices.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary to submit for a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

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Created on 25/06/2025 by TN United Kingdom