Receptionist / Administrator - Langley Medical Practice

NHS; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading medical practice in Surbiton is seeking a Receptionist/Administrator to provide essential support in a busy environment. This full-time role requires strong organisational and communication skills along with experience in a GP setting. Candidates should be proficient with EMIS Web and able to multitask effectively, ensuring a seamless patient experience.

Qualifications

• Experience in a NHS GP Practice.
• Ability to work under pressure and multitask.
• Excellent attention to detail.

Responsibilities

• Meet and greet patients, handle queries.
• Make appointments by various methods.
• Process repeat prescriptions and referrals.

Skills

Communication

Organisational Skills

Customer Service

Teamwork

Multitasking

Education

3 GCSEs including English at Grade C or above

Tools

EMIS Web

Microsoft Office (Word, Excel, Outlook)

Job description

Receptionist / Administrator - Langley Medical Practice

We are seeking an experienced GP Practice Receptionist/Administrator to join our practice in Surbiton.

The role includes meeting and greeting patients at reception, making appointments, dealing with telephone queries, liaising with the community team and pharmacies, processing repeat prescriptions and electronic filing, and sending referrals through our electronic system ERS.

The post requires Monday-Friday full time at the practice providing reception and administrative support.

The successful candidate must be organised, able to multi task and work under pressure, excellent attention to detail and communication skills (written and verbal). A background using EMIS Web is desirable, and excellent IT skills.

Closing date for applications is Tuesday 1st July 2025

Start date: mid July/August 2025 Please email Suzanne Poole, Practice Manager at [e-mail] with a covering letter and CV.

Main duties of the job

• Meeting and greeting patients and deal with patient queries at reception
• Making appointments in person, by telephone and online triage reception inbox.
• Dealing with practice email enquiries / online triage admin enquiries
• Posting external letters (on rota with other surgeries)
• Dealing with telephone queries by patients
• Filing / Dealing with EDTs (electronic documents), scanning letters
• Handle cash, cheque and debit card payments for private practice work at reception and give to Practice Manager or her deputy
• Administration and production of repeat prescriptions
• Other delegated duties considered appropriate to the post
• Other duties of a general reception/clerical nature as needed to cover sickness or other staff leave.
• Community pharmacy referral service completing online form

About us

Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.

Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.

In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.

Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience. We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.

We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.

Job responsibilities

• Meeting and greeting patients and deal with patient queries at reception
• Making appointments in person, by telephone and online triage reception inbox.
• Dealing with practice email enquiries / online triage admin enquiries
• Posting external letters (on rota with other surgeries)
• Dealing with telephone queries by patients
• Filing / Dealing with EDTs (electronic documents), scanning letters
• Handle cash, cheque and debit card payments for private practice work at reception and give to Practice Manager or her deputy
• Administration and production of repeat prescriptions
• Other delegated duties considered appropriate to the post
• Other duties of a general reception/clerical nature as needed to cover sickness or other staff leave.
• Community pharmacy referral service completing online form

Person Specification

Experience

• Ability to work in a team and use own initiative
• Microsoft experience in Word, Excel and
• Outlook at basic level Experience using EMIS Web
• Experience in a NHS GP Practice
• Ability to start work at 8 am for 4 mornings a week
• Ability to finish at 6.30pm at least once a week between Monday and Wednesday and potential to finish at 6.30pm to cover one other day as required
• General office experience including answering phones and providing
• reception service with a range of administrative tasks at the same time
• Experience using a clinical software system
• Experience of ERS system for referrals required if home working Thurs/Fri
• Very organised
• Well presented
• Ability to work under pressure
• Reliable and punctual
• Flexible and can do attitude
• Good written and spoken English
• X2 Covid vaccinations

Knowledge and skills

• Ability to work in a team and use own initiative
• Previous experience in dealing with the public Reception experience Customer service experience
• Microsoft experience in Word, Excel and
• Outlook at basic level
• Previous work experience at a GP Practice Experience of the EMIS Web System

Qualifications

• A minimum of 3 GCSE or equivalent qualifications including English at Grade C or above
• Good computer skills, Microsoft Word and Excel Excellent interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.