Receptionist / Administrator

NHS; Abbots Langley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading medical practice is seeking a friendly and organised Medical Receptionist to support its clinical team and ensure smooth operations at Abbotswood Medical Centre. The role involves managing patient appointments, welcoming patients, and performing various administrative duties. Ideal candidates will possess strong communication skills, relevant qualifications, and experience in a healthcare environment.

Benefits

NHS pension scheme

Private parking

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working in a healthcare setting.
• Clear and polite telephone manner.

Responsibilities

• Greeting and welcoming patients professionally.
• Managing patient appointments and handling enquiries.
• Maintaining accurate patient records and data entry.

Skills

Communication

Time Management

Interpersonal Skills

Problem Solving

Flexibility

Education

GCSE Mathematics and English (C or above)

AMSPAR Receptionists Qualifications

NVQ Level 2 in Health and Social Care

Job description

We are looking for a friendly and organised Medical Receptionist to join our small team at Abbotswood Medical Centre. This role is key to ensuring the smooth day-to-day running of our practice, supporting our clinical team and providing excellent service to our patients. If you enjoy a varied role that combines reception and administrative duties, and thrive in a welcoming environment, this could be the perfect opportunity for you.

Main duties of the job

Greeting and welcoming patients with a warm and professional manner

Managing patient appointments and handling telephone enquiries efficiently

Processing patient registrations, requests, prescriptions and medical correspondence

Maintaining accurate patient records and data entry

Supporting the GPs and other clinicians with general administrative tasks to ensure smooth clinic operations

Coordinating with external services and managing day-to-day practice communications

About us

Abbotswood Medical Centre is a small, friendly practice committed to delivering high-quality patient care. Led by a sole GP provider, we pride ourselves on creating a supportive environment for both patients and staff. We offer private parking for our team and an NHS pension scheme, making Abbotswood a great place to build your career in primary care.

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public
• Excellent communication skills (written and oral).
• Clear, polite telephone manner
• Effective time management (Planning and Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic to in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• GCSE Mathematics and English (C or above)
• AMSPAR Receptionists Qualifications
• NVQ Level 2 in Health and Social Care
• Experience of administrative / receptionist duties
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.