B2 Receptionist/Administrator-fixed term

Surrey and Borders Partnership NHS Foundation Trust; Aldershot; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting full-time opportunity for a Receptionist/Administrator in our Community Mental Health Recovery Team in Aldershot. You will be the first point of contact, ensuring smooth operations for the clinical team and supporting service users. Strong communication and organizational skills are essential for delivering quality care.

Qualifications

• Good telephone skills and excellent communication required.
• IT literate with ability to multitask.
• Organizational skills are important.

Responsibilities

• Handle inquiries from service users, carers, and visitors.
• Maintain confidentiality and security of client data.
• Use SystmOne for managing client information.

Skills

Good telephone skills

Communication

Organizational skills

IT literate

Multitasking

Tools

SystmOne

Job description

An exciting opportunity has arisen to work in our Community Mental Health Recovery Team in Aldershot.

We are recruiting for a Receptionist/Administrator for a large Community Mental Health Recovery Service, based at Aldershot Centre for Health. The post is full-time. You will be one of the first points of contact for telephone calls and visitors to the service.

The role primarily involves being a receptionist, working with all members of the clinical team, including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers, and Occupational Therapists. We run several busy clinics each week, and reception plays a vital role in their smooth operation. You will need good telephone skills, excellent communication and organizational skills, be IT literate, and able to multitask. All team members are valued, and good reception staff are seen as integral to enabling service users and carers to receive quality care.

Please note this is a fixed-term post for 6 months.

• Ensure all inquiries are handled politely and appropriately, initiating suitable responses.
• Respond promptly and effectively to inquiries from service users, carers, and visitors.
• Maintain collaborative and pleasant working relationships.
• Maintain confidentiality and security of client data according to Trust policy.
• Use SystmOne, the Trust’s electronic health record system, including checking client data, appointments, and uploading clinical information.
• Photocopy and dispatch clinical correspondence.
• Exchange verbal and written information tactfully with clients and staff.
• Accurately take and relay messages via telephone when necessary.
• Be sensitive to and respectful of diverse ethnic and cultural backgrounds.
• Report issues requiring management attention.
• Implement Trust and team policies and procedures.

Please refer to the attached Job Description for full details.

Surrey and Borders Partnership NHS Foundation Trust provides health and social care services for people of all ages with mental health issues and learning disabilities across Surrey and North East Hampshire. We also offer social care for individuals with learning disabilities in Croydon and ASD/ADHD assessment services in Hampshire.

We actively involve service users and communities in improving mental wellbeing. Our partnerships with NHS and voluntary organizations support those who use our services and their carers.

Surrey is a beautiful county, just 30 minutes from Central London and the South Coast, with historic towns, countryside, and excellent transport links, including nearby Gatwick and Heathrow airports.

Please note that we reserve the right to close posts early once sufficient applications are received.

Due to UK Home Office requirements, we cannot offer sponsorship for all roles. Applications for roles without sponsorship will be rejected.

We look forward to receiving your application!
For further details or informal visits, contact:
Name: Kathryn Doney
Job Title: Operational Compliance and Admin Facilitator
Email: [e-mail]
Telephone: [phone]