Receptionist/Administrator - Adult Care Community

Derbyshire Healthcare NHS Foundation Trust; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated receptionist/admin support to join its Adult Community Mental Health Teams. The successful candidate will provide essential administrative assistance and ensure a welcoming environment for clients. A strong emphasis on communication and organizational skills is essential, alongside experience in a busy office setting.

Benefits

27 days annual leave plus bank holidays

Incremental pay progression

Health service discounts

Structured training opportunities

Qualifications

• Experience in a busy front-of-house environment.
• Ability to work as part of a team and manage multiple tasks.
• Confident in communication with the public and internal teams.

Responsibilities

• Deliver a high-quality front-of-house reception/admin support service.
• Handle client greetings and manage telephone enquiries.
• Input data accurately and organize the reception area.

Skills

Communication

Organisational skills

Interpersonal skills

Data entry

Customer care

Education

GCSE English Grade C or equivalent

OCR/RSA I Typing qualification

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

We are looking for a suitably-experienced and motivated person to join our Adult Community Mental Health Teams reception, based at St Andrews House. As a receptionist/ team admin support you will assist in the delivery of a wide range of services to the local community.

Main duties of the job

We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.

Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and working as part of a team delivering an excellent support service.

Experience of multi-tasking in a busy office environment is preferable.

We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.

You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.

If this sounds like you, we would like to hear from you!

Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.

CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.
• Yearly appraisal and commitment to ongoing training
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Job responsibilities

Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

• Non-judgemental/positive attitude towards service users and carers
• Ability to accurately input data
• Experience of using Microsoft computer packages
• Experience of dealing with telephone enquiries
• Previous 'front of house' experience
• Previous clinical team experience

Skills

• Good standard of spelling and grammatical accuracy
• Ability to type to RSA I standard (or demonstrable experience)
• Excellent written and verbal communication skills
• Ability to work as part of a team
• Ability to prioritise and work to the required standards within defined time limits

Qualifications/Training

• OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
• GCSE English Grade C or equivalent (evidence required)
• Customer Care training

Person Specification

Education and Qualifications

• RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
• Good standard of spelling and grammatical accuracy
• CLAIT or equivalent IT qualification

Experience and Skills

• Recent, relevant experience working in an office and front of house
• Organise and prioritise workload
• Diary management
• Organisational and Comunication Skills/interpersonal skills
• Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
• Telephone manner/discretion dealing with sensitive information
• Trust Values
• Empathy
• Use of electronic patient records, ie Paris/Systm one
• NHS experience
• Sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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