Administration Support - Receptionist

The Methodist Church in Britain; New York; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Annual leave

NHS pension

Wellbeing support

Training programmes

NHS discounts

Job summary

East of England Community Health and Care NHS Trust is recruiting a part-time receptionist for clinics held on site at Westfield Centre, Dereham Hospital. You will set up and run the reception, greet patients, answer calls and check people in on SystmOne, and use software to produce, maintain and distribute documents.

The role requires Maths and English GCSEs, proven administration experience, and good organisational and communication skills.

Qualifications

• GCSE Maths and English at grade C or above, or equivalent.
• Proven administration experience in a busy office environment.
• Good organisational and communication skills.
• Ability to work on own initiative without direct supervision, prioritising workload.

Responsibilities

• Set up and run the reception at Westfield Centre, supporting patients attending clinics.
• Answer telephone calls and deal with patient enquiries, including complex or distressing matters.
• Greet patients, help with queries and check them in on NHS systems, including SystmOne.
• Use software to produce, maintain and distribute documents, reports, spreadsheets and databases.
• Photocopy, laminate, scan and email documents, write letters and task clinicians.
• Keep patient records up to date and assemble patient information packs.
• Receive, sort and distribute post daily and send outgoing mail on time.
• Research websites and download and circulate documents on request.
• Issue and activate door fobs.

Skills

Customer care

Communication skills

Organisational skills

Team player

Education

Maths and English GCSE (C or above)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Admin team at Westfield Centre, Dereham Hospital, run by East of England Community Health and Care NHS Trust, is recruiting a receptionist for clinics held on site. The post holder sets up and runs the reception, greets patients, answers calls and checks people in on SystmOne. It is a permanent part-time weekday role, 0830 to 1310, with interviews held in person.

What the job involves

• Set up and run the reception at Westfield Centre, supporting patients attending clinics
• Answer telephone calls and deal with patient enquiries, including complex or distressing matters
• Greet patients, help with queries and check them in on NHS computer systems, including SystmOne
• Use software to produce, maintain and distribute documents, reports, spreadsheets and databases
• Photocopy, laminate, scan and email documents, write letters and task clinicians
• Keep patient records up to date and assemble patient information packs
• Receive, sort and distribute post daily and send outgoing mail on time
• Research websites and download and circulate documents on request
• Issue and activate door fobs
• Keep reception information current, including Easy Read signs
• Maintain strict confidentiality with patients and relatives
• Carry out general office and clerical duties as required

Qualifications

• Maths and English GCSE at grade C or above, or equivalent

Experience

• Proven administration experience in a busy office environment
• Proven experience of working as part of a team

Skills & knowledge

• Comprehensive working knowledge of Microsoft Word, Excel and Outlook
• Good organisational and communication skills
• Ability to work on own initiative without direct supervision, prioritising own workload
• Articulate, calm and polite, with a positive attitude to customer care
• Tact and diplomacy

Other

• Flexible attitude to meet patient and service needs
• Able to make own transport arrangements
• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team player

Nice to have

• Shorthand
• RSA typing or equivalent experience
• Knowledge of NHS ordering systems, such as E2P2
• Knowledge of SystmOne or PAS
• Experience or knowledge of the NHS
• Customer care skills
• Enhanced IT skills
• Planning or supervisory skills

What’s offered

• Minimum 27 days annual leave plus bank holidays, rising to 33 days with service (pro rata)
• Opportunity to join the NHS pension scheme
• Wellbeing support, including gym access, a free eyesight test and cycle to work scheme
• Supportive, well-led culture with regular supervision
• In-house and external training programmes
• NHS discounts