Administrator / Receptionist

Bupa; London; On-site; GBP 30,000; Full time

Job summary

Join a leading health insurer as an Administrator/Receptionist at the London Euston Bupa Health Clinic. This full-time role involves managing reception activities, providing exceptional customer service, and supporting clinic operations. Enjoy a competitive salary of £29,300 plus excellent benefits, including health insurance and flexible working options. Be part of a team dedicated to making health happen and fostering a culture of caring and responsibility.

Benefits

25 days holiday

Bupa health insurance

Long service rewards

Interest-free annual travel loans

Early wage access via Wagestream

Competitive pension plans

Parental leave

Menopause support

Discounts through My Bupa Extras

Qualifications

• Excellent written and verbal communication skills required.
• Proficiency in MS Excel and Word is essential.

Responsibilities

• Providing outstanding customer service to adults and children.
• Managing all reception areas and greeting patients warmly.
• Scheduling follow-up appointments and assisting with bookings.

Skills

Communication

Customer Service

Organization

Proactivity

Knowledge of Medical Terminology

Tools

MS Excel

MS Word

Job description

Job Description:

Administrator/Receptionist

London Euston Bupa Health Clinic, London NW1 2PL

Permanent, Full-time, 40 hours a week. Monday to Friday, shifts between 07:00-18:00, with occasional Saturdays.

£29,300 per annum plus excellent benefits

We make health happen:

At our London Euston Bupa Health Clinic, we offer a range of services including Mammograms, Physio, and Musculoskeletal appointments. Our services are available to everyone, not just those with health insurance.

We are seeking a dedicated individual to handle administrative and reception activities efficiently. This role is crucial in maintaining smooth operations and delivering exceptional customer service, ensuring that every interaction with our customers is positive and memorable.

You’ll help us make health happen by:

Providing outstanding customer service to adults and children, and performing duties such as:

1. Following departmental policies and procedures
2. Managing all reception areas, including Main Reception and other patient arrival points
3. Greeting patients and visitors warmly and courteously, promoting the BUPA Cromwell Hospital brand and our service vision: “Every Patient is a VIP”
4. Issuing Medical Record Numbers, preparing medical records, and administrative documents
5. Supporting clinics, tests, or procedures administratively
6. Handling letters of guarantee, liaising with insurance companies and embassies
7. Responding to inquiries about hospital facilities or directing them appropriately; managing reception queries and complaints courteously and promptly
8. Informing staff and patients about charges, payment methods, and coordinating guarantee letters or insurance as needed
9. Implementing manual procedures during system downtimes and transferring information upon system restoration
10. Scheduling follow-up appointments and assisting with booking further tests or consultations

Key Skills / Qualifications:

• Excellent written and verbal communication skills
• Commitment to delivering outstanding customer service
• Proficiency in MS Excel and Word
• Well-organized, reliable, proactive
• Knowledge of medical terminology (desirable)

Benefits:

Our benefits support overall wellbeing, including mental, physical, financial, social, and environmental health. We promote flexible working and family-friendly policies. Joining Bupa in this role offers:

• 25 days holiday, increasing with service, with buy/sell options
• Bupa health insurance
• Long service rewards such as extra holidays and bonuses
• Interest-free annual travel loans
• Early wage access via Wagestream
• Competitive pension plans, parental leave, and specialized health plans like Menopause support
• Discounts through My Bupa Extras and wellbeing resources

Why Bupa?

As a health insurer and provider without shareholders, our focus is on our customers. Our purpose is to help people live longer, healthier, happier lives and create a better world. We foster a culture of bravery, caring, and responsibility.

We value diversity and encourage applications from all backgrounds. Bupa is a Level 2 Disability Confident Employer, committed to fair treatment and reasonable adjustments for disabled applicants.

Time Type: Full time

Job Area: Administration

Locations: Clinic - London Euston