Administrator / Receptionist

Hales Group; Harleston; On-site; GBP 14,000 - 21,000; Part time

Job summary

Hales Group Ltd is seeking three Administrators / Receptionists to support front-of-house duties in a part-time role at Harleston. You will be the first point of contact, handling enquiries, assisting with administration, and ensuring a welcoming customer experience while maintaining a tidy workspace.

The position requires good IT skills, especially Office applications, strong organisational abilities, and excellent verbal and written communication.

Qualifications

• Experience using Microsoft Office (Word, Outlook, Excel).
• Strong customer service and communication skills.
• Ability to work part-time and weekends.

Responsibilities

• Carry out reception duties, including welcoming customers and responding to enquiries.
• Process payments and handle cash in accordance with Council procedures.
• Assist with administrative duties and record keeping.
• Ensure the business is maintained to a high standard of cleanliness and presentation.
• Undertake cleaning duties in accordance with established schedules and procedures.
• Set up and put away products as required.
• Promote the business's additional extras on offer to customers.
• Ensure compliance with health and safety procedures and requirements.
• Report maintenance, security and safety issues promptly to the Duty Manager.
• Assist in ensuring the security of the building, and facilities.
• Undertake any other duties reasonably requested by the Duty Manager that are in line with the grade and responsibilities of the post.

Skills

Customer service

Organisational skills

Verbal and written communication

Teamwork

Reception duties

Attention to detail

Tools

Microsoft Office

Job description

We are pleased to be assisting our client in their search for three Administrators / Receptionists. This is an excellent opportunity for someone with experience using Microsoft Office (Word, Outlook and Excel), strong customer service skills, and a desire to develop further within an administration role.

As the first point of contact, you will support the smooth day-to-day running of the business, providing a welcoming experience for customers while assisting with reception, administration, customer service, operational tasks, and maintaining a safe and tidy environment.

Salary: £12.71 Per hour

Location: Harleston

Hours: Part time 30 Hours per week Flexibility to be discussed Availability for evening and weekends required

Job Type: Permanent Uniform and badge to be provided

Key Roles and Responsibilities:

• Carry out reception duties, including welcoming customers and responding to enquiries.
• Process payments and handle cash in accordance with Council procedures.
• Assist with administrative duties and record keeping.
• Ensure the business is maintained to a high standard of cleanliness and presentation.
• Undertake cleaning duties in accordance with established schedules and procedures.
• Set up and put away products as required.
• Promote the businesses additional extra's on offer to customers.
• Ensure compliance with all health and safety procedures and requirements.
• Report maintenance, security and safety issues promptly to the Duty Manager.
• Assist in ensuring the security of the building, and facilities.
• Undertake any other duties reasonably requested by the Duty Manager that are in line with the grade and responsibilities of the post.

Skills and Experience:

• Good IT skills, including experience of using Microsoft Office applications.
• Good organisational skills and attention to detail.
• Polite, professional and customer-focused manner.
• Good verbal and written communication skills.
• Ability to interact effectively with members of the public and colleagues.
• Ability to work as part of a team and on own initiative.