Administrator Receptionist

TipTopJob; Gillingham; On-site; GBP 23,000; Full time

Job summary

A leading social enterprise is seeking an Administrator/Receptionist to provide comprehensive business administration support to the Drug & Alcohol Treatment Service in Medway. This role involves managing reception duties, supporting clinic attendance, and maintaining effective communication with service users and professionals. The ideal candidate will have a background in business studies or administration, excellent communication skills, and experience in a similar role. Flexible working options and a range of benefits are offered.

Benefits

Flexible working

Training and development

Health cashback scheme

Season Ticket Loan

Cycle to work

Crisis Loan

Electric Car Scheme

Wellbeing Days

Blue Light Card

Annual leave (25 days rising to 30) plus Bank Holidays

Contributory Pension Scheme

Death in Service Payment

Critical Illness Insurance

Qualifications

• Experience supporting administration or working as a receptionist in a large team.
• Excellent written and verbal communication skills.
• Ability to work under pressure.

Responsibilities

• Deliver administrative support for the service and act as front of house.
• Manage clinic attendance and appointment bookings.
• Maintain effective communication to ensure information reaches the appropriate person.

Skills

Communication

Teamwork

Proactivity

Adaptability

Education

Business studies or administrative qualification

Tools

Microsoft packages

Case management systems

Job description

Administrator / Receptionist

Location: Medway

Salary: A£22,932 per annum plus benefits

Vacancy Type: Permanent, Full Time

We are currently recruiting for an Administrator/Receptionist.

Role / Team overview

The Administrator is responsible for providing comprehensive business administration support to the Drug & Alcohol Treatment Service in Medway. The service delivers clinical and psychosocial interventions, group work, holistic therapies, and additional interventions for adults seeking support for substance misuse issues in Medway.

The main responsibility is to deliver administrative support for the service and act as front of house in a client-facing role.

Key tasks will include

1. Creating a welcoming environment in the reception and waiting area.
2. Supporting clinic attendance management and appointment bookings.
3. Dealing with queries from service users, the public, and professionals via face-to-face, telephone, or email communication.
4. Maintaining effective communication to ensure information reaches the appropriate person or department.

You will also support the wider administrative team with data input, clinical administration, and developing communications with local partnerships.

Flexibility is required, including some evening/weekend shifts with reasonable notice, to ensure continuity of care for clients.

The ideal candidate will have

• A business studies or administrative qualification (or be studying towards).
• Experience with Microsoft packages and case management systems.
• Experience supporting administration or working as a receptionist in a large team, demonstrating ability to work under pressure.
• Excellent written and verbal communication skills, capable of dealing with all levels and working independently.
• Proactivity, resilience, adaptability, confidence, teamwork, openness to feedback, and an innovative mindset.

About Us

The Forward Trust is a social enterprise with charitable status, empowering people to break cycles of crime and addiction. With over 25 years of experience, we support individuals to build positive lives, including employment and community engagement.

Benefits

• Flexible working
• Training and development
• Health cashback scheme
• Season Ticket Loan
• Cycle to work
• Crisis Loan
• Electric Car Scheme
• Wellbeing Days
• Blue Light Card
• Annual leave (25 days rising to 30) plus Bank Holidays
• Contributory Pension Scheme
• Death in Service Payment
• Critical Illness Insurance

Diversity and Inclusion

We are committed to diversity, welcoming applicants from all backgrounds, including those with lived experience of addiction, offending, or homelessness. We support flexible working and reasonable adjustments.

Screening and Eligibility

Role-specific safeguarding checks and eligibility to work in the UK are required.

To apply, visit: https://careers.forwardtrust.uk/vacancies/165/administrator--receptionist.html