Administrator/Receptionist

TN United Kingdom; Brighton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading health insurer in the UK seeks an administrative coordinator to enhance customer service in a clinical environment. This role involves managing customer interactions, ensuring efficient administration, and supporting a positive customer journey. Ideal candidates will have strong organizational skills and experience in a busy clinical setting, contributing to the well-being of customers.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gyms or local discounts

Qualifications

• Experience in a busy clinical environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Coordinate back of house administration for customer service.
• Manage customer queries and ensure smooth operations.
• Maintain a well-presented reception area.

Skills

Customer service

Communication

Organization

Time management

Leadership

Education

Medical Secretary experience

Experience in a clinical environment

Tools

MS Office

Job description

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Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

You will coordinate all back of house administration requirements ensuring the smooth running of the administration tasks and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers

What you’ll do:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well presented reception and waiting areas
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.

What you’ll bring:

• PC literate, excellent knowledge of MS office packages.
• Experience of working within a busy clinical environment
• Medical Secretary experience
• Some previous leadership experience and people management skills (desirable)
• Customer service experience and highly customer focussed.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus as part of the Staff Bonus Scheme
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts