Receptionist/Administrator

NHS; Colchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare facility in Colchester seeks a part-time receptionist/administrator to join their team. The role involves greeting patients, handling queries, and performing administrative tasks. Ideal candidates will have strong communication and IT skills, with a preference for NHS experience.

Qualifications

• Excellent interpersonal communication skills required.
• Strong IT skills; experience with SystmOne is desirable.

Responsibilities

• Greeting patients and visitors at the front desk.
• Answering telephone calls and dealing with patient queries.
• Booking, amending, and cancelling appointments.

Skills

Interpersonal Communication

IT Skills

Organizational Skills

Education

NHS Experience

Tools

SystmOne

Job description

Job summary

Bluebell Surgery in Highwoods, Colchester, is looking to recruit a receptionist/administrator to join our small team on a part-time basis for 26 hours per week. You will be the first point of contact for our patients, providing an efficient, friendly, and compassionate service as we are committed to delivering high-quality, patient-centered care to our local community.

The successful applicant will have a mix of reception and administrative duties.

Main duties of the job

• Greeting patients and visitors at the front desk.
• Answering telephone calls and dealing with patient queries.
• Booking, amending, and cancelling appointments using the practice clinical systems.
• Contacting patients for routine screening appointments.
• Communicating with the clinical team, GPs, and other health professionals.
• Receiving/processing incoming mail, electronic correspondence, and prescription requests.
• Administrative tasks as required by the practice manager or clinicians.

About us

Bluebell Surgery is part of the North Colchester PCN, which includes Mill Road Surgery, Winstree Road Surgery, Highwoods Surgery, Lawford Surgery, and Bluebell Surgery. The PCN cares for approximately 42,000 patients. Highwoods Surgery and Mill Road Surgery are learning organizations where trainee doctors and nurses regularly work alongside the PCN team.

Bluebell Surgery serves a patient population of 3,700 and operates from a purpose-built premises. We use the SystmOne clinical system and are rated 'Good' by CQC. We aim to provide a high standard of medical care and are fully committed to patient needs. We are exploring new ways to improve access, including face-to-face, phone, and online services.

Details

Date posted: 18 May 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: 28617

Job locations: Jack Andrews Drive, Highwoods, Colchester, Essex, CO4 9YN

Job description

If you would like to find out more information about this role, please do not hesitate to contact us.

Person Specification - Experience (Essential)

• Excellent interpersonal communication skills.
• Ability to speak professionally and confidently to different patient groups, colleagues, and clinicians.
• Understanding of primary care or previous NHS experience.
• Strong IT skills; experience with SystmOne is desirable but not essential.
• Ability to work under pressure and remain calm in challenging situations.
• Organized, flexible, and a good team player.
• Understanding of patient confidentiality and data protection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any criminal convictions.

Employer details

Employer name: Primary Care Careers

Address: Jack Andrews Drive, Highwoods, Colchester, Essex, CO4 9YN

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/