Receptionist / Administrator

NHS; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity in the Paediatric Outpatient Department at Broomfield Hospital for a dedicated individual to manage reception duties effectively. The role requires prior reception or administrative experience and the ability to prioritize tasks in a busy environment. Join a supportive team focused on improving patient health and wellbeing with opportunities for career development.

Benefits

Flexible working

Opportunities for career development

Qualifications

• Previous reception or administrative experience in a fast-paced environment.
• Ability to prioritise workload while remaining calm and professional.

Responsibilities

• Provide an efficient reception and administrative service in Paediatric Outpatients Department.
• Handle patient-related administration duties, including follow-up bookings.
• Document patient outcomes and adhere to the checkout process.

Skills

Reception

Administrative

Prioritisation

Communication

Tools

Lorenzo

Job description

Job summary

An exciting opportunity has arisen within the Paediatric Outpatient Department at Broomfield Hospital to provide an effective and efficient reception service. We are looking for a hard-working and forward-thinking individual who is capable of prioritising workloads to ensure a smooth day-to-day running of the reception area.

You will be required to have a flexible attitude to work. The ideal candidate will have previous reception or administrative experience in a fast-paced environment and will be able to demonstrate an ability to prioritise their workload whilst remaining calm and professional.

Main duties of the job

1. To provide an efficient reception and administrative service in Paediatric Outpatients Department
2. Opening of the reception area in the morning and ensuring a safe environment for patients.
3. Using the Lorenzo system to book patients into clinic and record their clinic outcomes.
4. To pick up any missing outcomes from the day before and add them to Lorenzo.
5. Deal with emails from the Multidisciplinary Team and action any requests.
6. Preparing clinic lists and forms for upcoming patients.
7. Providing information on clinic operations to families.
8. Preparing temporary case notes for nursing staff.
9. Concluding clinic sessions by documenting patient outcomes and adhering to the checkout process.
10. Transferring request forms promptly to relevant departments.
11. Handling all patient-related administration duties, including follow-up bookings and recording outcomes.
12. Closing the reception area at the end of the day, securing confidential information, and tidying the waiting area.

About us

We work in partnership with MSE Health and Care Partnership to deliver excellent services that improve patient health and wellbeing. We aim to be the best by recruiting not only the finest professionals but also those with potential. We offer a supportive environment with flexible working and opportunities for career development.