Receptionist/Administrator

The Methodist Church in Britain; Torquay; On-site; GBP 19,000 - 23,000; Full time

Job summary

Croft Hall Medical Practice is seeking a Receptionist/Administrator to act as the first point of contact for patients and the clinical team. The role focuses on managing the appointment system, handling calls and e-requests, and signposting patients to the right services.

The position is temporary with a view to permanent, and a job share may be considered. Experience in a GP practice and EMIS is desirable but not essential.

Qualifications

• GCSE level or equivalent is required.
• Clear, polite telephone manner and good communication skills.
• Proficient with Office applications and Outlook; EMIS experience is desirable.

Responsibilities

• Act as central point of contact for patients and clinical team.
• Maintain and monitor the appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer calls and handle callers' requests appropriately.
• Signpost patients to the correct service and liaise with teams and external agencies.
• Enter and update patient information and documents in records.

Skills

Clear telephone manner

Office skills

Outlook

Data entry

Education

GCSE level or equivalent

Tools

EMIS

Job description

Receptionist/Administrator post at Croft Hall Medical Practice, a GP surgery, acting as the first point of contact for patients and the clinical team. The work centres on managing the appointment system, handling calls and e-requests, signposting patients and passing enquiries to the right team member or external agency. The post is offered on a temporary basis with a view to permanent, and the practice would consider a job share. Experience of GP practice and EMIS is desirable rather than essential.

What the job involves

• Act as the central point of contact for patients, distributing messages, information and enquiries to the clinical team
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming calls and deal with callers' requests appropriately
• Signpost patients to the correct service
• Liaise with patients, team members and external agencies such as secondary care and community services
• Enter new and temporary registrations and patient information, including into healthcare records
• Scan patient documents and attach them to healthcare records
• Direct requests for information such as SARs, DVLA forms and insurance or solicitors' letters to the relevant team members
• Carry out system searches as requested
• Support clinical staff and the admin team with general tasks, including cover during absences
• Action emails and correspondence, photocopy documents, and keep the reception area and notice boards tidy and effective

What’s required

Qualifications

• Educated to GCSE level or equivalent

Skills & knowledge

• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Nice to have

• Experience in a GP practice
• Experience with EMIS