Veterinary Insurance Administrator

Donaldsons vets; Huddersfield; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

31 days holiday pro rata

Pension scheme

Staff discount scheme

CPD & training

Job summary

Donaldson's Vets Ltd in Huddersfield is seeking a part-time Registered Veterinary Nurse to administer insurance claims across our practices. You will work with clients, insurers and staff to ensure accurate processing and prompt reconciliation, while maintaining a high standard of service.

The role requires RVN qualification, experience in veterinary insurance, and strong organisational skills. 30 hours/week, 9am-5pm or 10am-6pm, with 31 days holiday pro rata.

Qualifications

• Able to process and submit insurance claims across multiple platforms.
• Experience with veterinary insurance administration preferred.
• Strong organisational and communication skills.

Responsibilities

• Process and submit insurance claims to insurers via Pawtal/VetEnvoy.
• Monitor emails and calls from clients, insurers, and staff.
• Reconcile client accounts with paid claims and update records.
• Issue insurance debt letters and liaise with Debt Control.
• Support the team and cover colleagues as needed.
• Contribute to training materials and CPD for staff.

Skills

Insurance claims handling

Client communication

Excel

Vet software (Merlin)

Time management

Attention to detail

Problem solving

Teamwork

Education

Registered Veterinary Nurse (RVN)

Tools

Merlin

Job description

Job Title: Veterinary Insurance Administrator

Location: Huddersfield

Salary: 15.50 - 15.92 per hr, depending on experience qualifications and skills

Job Type: Part Time, Permanent

Hours: 30 hours per week, Mon, Tues, Thur and Fri, 9am-5pm or 10am-6pm

Holidays: 31 days including stats (pro rata), increasing to 34 days with service (pro rata)

About Donaldson's Vets:

Donaldson's Vets Ltd is an independently owned veterinary group with seven practices across Huddersfield, including our own veterinary hospital.

We are passionate about providing exceptional care for animals and pride ourselves on delivering 'Total Care' for pets. We combine cutting-edge training, facilities, equipment and premises with traditional, personal care.

The Role:

We are looking for a Registered Veterinary Nurse to join our established team. This is a key role in supporting the smooth and efficient administration of insurance claims across our practices. Working closely with clients, insurance companies and colleagues, helping to ensure claims are processed accurately, accounts are reconciled promptly and our clients receive a professional and supportive service.

We need someone who can take ownership of their workload, use initiative and be a valued member of our friendly and forward-thinking team.

Ideally, you will be a qualified RVN with experience in veterinary insurance administration and a good understanding of insurance claims processes.

You will have excellent organisational and communication skills, strong attention to detail whilst maintaining a professional and positive approach in a busy working environment.

If you have experience in a similar role, together with drive, enthusiasm and a commitment to delivering high standards, we would love to hear from you.

Key Responsibilities:

• Processing and submitting insurance claims to insurance companies using multiple platforms, including Pawtal and VetEnvoy.
• Monitoring and responding to emails, messages, telephone enquiries from clients, insurers and colleagues.
• Reconciling client accounts against paid insurance claims, ensuring accounts are accurately balanced and clinical and financial records are updated.
• Producing and issuing insurance debt letters.
• Liaising with the Debt Control team regarding outstanding balances.
• Supporting and assisting and providing cover for members of the team
• Supporting the ongoing training of practice staff with insurance processes.
• Creating and maintaining insurance training materials
• Maintaining and developing your professional knowledge through CPD.
• Undertaking any training required to support you effectively in your role.

About You:

Essential Experience & Skills:

• Proven experience in a similar role, ideally within a veterinary environment.
• Experience using veterinary practice management software, preferably Merlin or similar.
• Ability to manage your own workload, prioritise effectively, use initiative to find practical solutions for both clients and the business.
• Experience using Microsoft Excel and Word.
• Experience using Google Docs an advantage.
• Excellent attention to detail, strong written and verbal communication skills.
• The confidence and ability to manage challenging customer conversations professionally.
• Patience and the ability to remain calm and effective under pressure.
• Excellent organisational and problem-solving skills.
• The ability to adapt quickly, make effective and timely decisions, and respond positively to change.
• A strong focus on achieving targets and meeting deadlines.

Personal Qualities:

• Friendly, approachable and professional.
• Highly organised, reliable and attentive to detail.
• Flexible and adaptable, responding positively to changing priorities.
• Proactive, solutions-focused, confident to take ownership, use initiative, find effective solutions
• Accountable for your own work and committed to delivering high standards.
• A supportive team player who enjoys working collaboratively.
• Calm, patient professional when dealing with challenging situations.
• Committed to providing a high-quality service to all

Benefits:

• 31 days' holiday, including stats (pro rata), increasing to 34 days with service (pro rata).
• Pension scheme.
• Company sick pay scheme.
• Staff discount scheme.
• Enhanced maternity pay.
• Cycle to work scheme.
• Ongoing training and CPD

All candidates must currently have the right to live and work in the United Kingdom.

Please Note:

Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.

Candidates with the experience and relevant job titles of: Veterinary Insurance Administrator, Registered Veterinary Nurse / RVN, Pet Insurance Claims Administrator, Veterinary Claims Administrator, Vet Practice Administrator, Insurance Claims Handler, Veterinary Receptionist / Administrator may also be considered for this role.