Administrator Estate Planning

Co-op Group; Sheffield; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community-focused organization in Sheffield is seeking an enthusiastic Administrator for their Estate Planning team. In this full-time office-based role, you will support case handlers with various administrative tasks while engaging with clients, without needing prior legal experience. Ideal candidates will have strong organizational skills, attention to detail, and confidence in client communication. This position offers a salary of £24,570 and excellent benefits, including bonuses, holidays, and discounts.

Benefits

Annual bonus

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Subsidised onsite gym access

30% discount on Co-op products

Early access to a portion of your pay

Virtual healthcare services

24/7 colleague support service

Training and support for development

Cycle-to-work scheme

Qualifications

• Previous experience in an administrative role.
• Confidence in speaking to clients on the phone.
• Ability to prioritize a varied workload.
• High level of attention to detail.

Responsibilities

• Support case handlers with client and third-party communications and administrative tasks.
• Handle inbound calls and build positive client relationships.
• Maintain a task list and schedule follow-up tasks.
• Complete ad-hoc requests to meet team needs.
• Answer email queries from a shared inbox.
• Assist in developing and implementing system/process changes.

Skills

Administration experience

Communication skills

Organizational skills

Attention to detail

Job description

Administrator - Estate Planning

£24,570 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C)

Full time, 37.5 hours, Monday-Friday

Sheffield, S9 3QS - office based

We're looking for enthusiastic administrators to join our estate planning administration teams at Co-op Legal Services.

As a legal administrator, you'll support case handlers and the wider team with a variety of administrative tasks, and most importantly looking after our clients. You don't need any legal experience to be successful in this role however you'll gain great exposure to a variety of legal work. So, if you have the skills we're looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you'll do

• Support the case handlers with a variety of client and third-party communications and administrative work
• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
• Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

What you'll bring

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisation skills with the ability to prioritise a varied workload
• A high level of attention to detail

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong

We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview.

Learn more about our recruitment process athttps://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing athttps://jobs.coop.co.uk/diversity-inclusion-wellbeing

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.