Damp and Mould Administrator

Peabody; Basildon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

30 days’ annual leave, plus bank-hols

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Job summary

Peabody is seeking a Damp and Mould Administrator to support the delivery of the damp and mould service and ensure safe, healthy homes for residents. You will provide admin support to operational teams and act as a main point of contact for residents and stakeholders.

The role focuses on coordinating damp and mould repairs in a fast-paced environment, managing records in housing systems and producing reports using Office tools. Pitsea office-based role, with benefits and pension details provided.

Qualifications

• Experience in an administrative role within a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organisational, prioritisation and time management skills.
• Excellent customer service skills and a passion for supporting residents.

Responsibilities

• Support residents and operational teams in the delivery of damp and mould repairs and maintenance services.
• Schedule appointments and coordinate works to support compliance with Awaab's Law.
• Manage team inboxes, telephone enquiries and customer communications.
• Maintain accurate records, databases, CRM cases and management systems.
• Prepare reports using Microsoft Office and internal systems.

Skills

Administrative experience

Customer service

Organisational skills

Database experience

Tools

Microsoft Office

Housing management systems

Job description

Our Vacancy

Help Make a Difference for Our Residents

Are you highly organised, customer focused, and passionate about delivering excellent service? As a Damp and Mould Administrator, you will play a key role in supporting the delivery of Peabody's damp and mould service, helping us provide safe, healthy homes for our residents and ensuring compliance with Awaab's Law.

Working within our centralised Repairs support function, you will provide essential administrative support to operational teams, acting as a key point of contact for residents, colleagues and stakeholders.

What You Will Do

• Support residents and operational teams in the delivery of damp and mould repairs and maintenance services.
• Schedule appointments and coordinate works to support compliance with Awaab's Law.
• Manage team inboxes, telephone enquiries and customer communications.
• Maintain accurate records, databases, CRM cases and management systems.
• Prepare reports using Microsoft Office and internal systems.

What You Will Need

• Experience in an administrative role within a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organisational, prioritisation and time management skills.
• Excellent customer service skills and a passion for supporting residents.
• Confidence working with databases, Microsoft Office and housing management systems.

Why join us?

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.

What We Offer

• 30 days’ annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• 4x salary life assurance
• Up to 10% pension contribution

Please Read Before Applying

Peabody does not offer sponsorship to work in the UK

We reserve the right to close the advert early if we receive a high volume of suitable applications.

This job closes at midnight on Sunday 15th November, interviews will take place on Thursday 19th November

If you have any questions, please contact Mike via [e-mail]

This job is based at our Pitsea office