Administrator (Chester, Cheshire)

recoveryfocus; Chester; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5%

Life assurance

Enhanced sick pay

Birthday leave

Qualification fees reimbursement

24/7 online GP access

Employee assistance

Job summary

Waythrough in Chester is seeking an organised Administrator to join Tower House on a part-time basis. The role covers financial records, invoicing, client funds, and general administration to help keep the service running smoothly.

You'll work with the Service Manager and team, interact with residents and external agencies, handle confidential information, and support meetings and records with accuracy and professionalism.

Qualifications

• At least 12 months' administrative and/or secretarial experience.
• Experience of maintaining and reviewing office systems and procedures.
• Experience of completing financial records or returns.
• Experience of attending meetings and producing accurate minutes.

Responsibilities

• Maintain accurate financial records, including petty cash, client funds and other financial transactions.
• Process invoices, funding claims, staff expenses and other financial information accurately and on time.
• Support the Service Manager with financial returns, expenditure information and budget preparation.
• Liaise with Finance, benefit agencies, suppliers and other organisations as required.
• Maintain effective filing, diary, holiday and other administrative systems.
• Respond professionally to telephone enquiries from external agencies, prospective residents and others contacting the service.
• Provide general administrative support, including correspondence, reports and word processing.
• Take and distribute minutes and help coordinate staff and service meetings.
• Support the administration involved when residents join or leave the service, ensuring relevant documentation is completed.
• Order office, cleaning and first-aid supplies while ensuring value for money.
• Handle confidential information appropriately and maintain accurate, up-to-date records.

Skills

Admin experience

Secretarial skills

Microsoft Office

Numeracy

Minutes taking

Communication

Reception experience

Welfare benefits

Job description

Administrator - Chester, Cheshire

Location: Tower House Supported Housing

Working Hours: 16 hours per week

Contract Type: Permanent - Part time

Salary: £25,877.80 - £28,453.69 per annum (FTE), pro rata for 16 hours per week

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Service

Tower House is a 24-hour supported housing service based in Chester. We support people experiencing mental health difficulties to manage their accommodation and work towards independent living and greater involvement in their local community.

About the Role

We're looking for an organised and reliable Administrator to join our team at Tower House on a part-time basis.

Working closely with the Service Manager and wider team, you'll play an important role in keeping the service running smoothly by providing high-quality administrative and financial support.

This is a varied role covering everything from maintaining financial records, processing invoices and managing client funds to responding to enquiries, maintaining service records, coordinating meetings and supporting the day-to-day administration of the service.

You'll have contact with colleagues, residents, prospective residents and external agencies, so you'll need to be approachable, professional and confident communicating with a wide range of people.

What You'll Do

• Maintain accurate financial records, including petty cash, client funds and other financial transactions.
• Process invoices, funding claims, staff expenses and other financial information accurately and on time.
• Support the Service Manager with financial returns, expenditure information and budget preparation.
• Liaise with Finance, benefit agencies, suppliers and other organisations as required.
• Maintain effective filing, diary, holiday and other administrative systems.
• Respond professionally to telephone enquiries from external agencies, prospective residents and others contacting the service.
• Provide general administrative support, including correspondence, reports and word processing.
• Take and distribute minutes and help coordinate staff and service meetings.
• Support the administration involved when residents join or leave the service, ensuring relevant documentation is completed.
• Order office, cleaning and first-aid supplies while ensuring value for money.
• Handle confidential information appropriately and maintain accurate, up-to-date records.

To Succeed in This Role, You'll Need

• At least 12 months' administrative and/or secretarial experience.
• Experience of maintaining and reviewing office systems and procedures.
• Experience of completing financial records or returns.
• Experience of attending meetings and producing accurate minutes.
• Good IT skills, including confidence using Microsoft Office.
• Strong keyboard and general administrative skills.
• Good numeracy skills with excellent accuracy and attention to detail.
• The ability to organise and prioritise your own workload and work effectively under pressure.
• Good verbal communication skills and the ability to relate to a wide range of people.
• Reception experience and an understanding of welfare benefits systems would be advantageous.

Interviews

Interviews will be held on a rolling basis as suitable candidates apply, and we reserve the right to close the vacancy early if a successful candidate is appointed.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspi