Specialist Intervention Coach
recoveryfocus
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Benefits offered by this job
Job summary
Waythrough is seeking a Specialist Intervention Coach to monitor, develop and share best practices across staff teams. You will support people with challenging needs, oversee crisis recovery work, and lead collaboration with partner services to deliver outcomes.
The role requires experience in recovery-focused care, high-risk case management and strong communication. Flexible to service needs, based in Blackpool with a 37-hour week and maternity-cover contract.
Qualifications
- QCF in Health and Social Care (Level 3) or willingness to work towards.
- Understanding of recovery and co-production.
- Significant understanding of mental health issues.
- Experience in housing and social care.
- Experience with high-risk clients and resource management.
- Experience in investigations and writing reports/recommendations.
- Experience in managing caseloads.
- Good verbal and written communication skills.
- Ability to balance conflicting demands and priorities on time.
Responsibilities
- Provide high-quality intensive support using psychotherapeutic intervention with the staff team.
- Collaborate with NHS partners to support throughput and outcomes.
- Deliver guided intervention models and brief interventions as required.
- Maximise multi-agency approaches for complex cases.
- Exercise autonomy in case decisions based on expertise and training.
- Lead in formulating supportive plans and risk management within the service.
- Ensure accurate data entry to MI and reporting systems.
- Support management of risk load and capacity decisions with the Service Manager.
- Attend regular supervision and support sessions with line manager.
- Direct Crisis Recovery Workers, Peer Support and volunteers per policies.
- Monitor caseloads and ensure staff receive regular caseload management.
Skills
Education
Job description
Location: Blackpool Light Lounge, 259 Whitegate Drive, Blackpool, FY3 9JL
Working Hours: 37 hours per week. The service is open 10am-10pm Monday - Sunday. A typical week would look like 9:30am-5:30pm Monday - Thursday, 9:30am-5pm on a Friday. However, flexibility is required to work outside of the typical hours, due to service need.
Contract Type: Fixed Term - Maternity Cover until 01/09/2027
Salary: £25,877.80 - £34,240.03 per annum
Please note that due to this post being maternity cover, the start date is expected to be in January 2027.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
To monitor, develop and share good practice across staff teams to ensure individuals and teams are better equipped to work with a greater range of challenging support needs.
- To provide high quality intensive support using psychotherapeutic intervention and support the staff team in delivering these.
- Work collaboratively with Lancashire Care Foundation Trust and Lancashire Teaching Hospital to support throughput into the service and achieve the required outcomes.
- Work to deliver the guided intervention model and brief interventions for Waythrough as a requirement of the service expectations.
- Seek to maximise multi agency approach for complex cases.
- Have the autonomy and ability to make decisions pertaining to cases based upon expert knowledge, training and experience in Crisis services.
- To provide strong and effective leadership in formulating support plans.
- To ensure data entry to MI & reporting systems is accurate, timely and in line with quality assurance requirements.
- To support the management of the 'risk load' within a given service/location including making recommendations to the Service Manager on whether there is capacity to manage additional risk when assessing Service Users, ensuring safe working practices are put in place to support the Service User appropriately.
- To accept regular support and supervision from line manager.
- To support and direct work of Crisis Recovery Workers, Peer Support and other Volunteers within Waythrough agreed policies and procedures.
- To monitor caseloads of staff within the team and ensure all staff receive regular caseload management in order to maximize efficient use of staff time and to ensure appropriate support is provided.
- To be flexible to work around service need.
- QCF in Health and Social Care, ideally level 3 or equivalent, or willingness to work towards.
- Good understanding of recovery and co-production.
- Significant understanding of Mental Health Issues.
- Substantial experience of work within a Housing and Social Care background.
- Substantial Experience is dealing with 'high risk' clients and managing resources effectively.
- Experience in carrying out investigations and writing reports and recommendations.
- Substantial experience in managing caseloads.
- Good verbal and written communication skills.
- Ability to manage conflicting demands and priorities on time.
- 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days' annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we su
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